[Resolved]  ST Couriers — not delivered and came back after 10 days

Address:

#52 Vanniar Street, Thirukkalukundram, Kanchipuram, Tamil Nadu

I am very much disappointed with the service provided by ST couriers. I bought a Android phone worth Rs.17,500 with which I faced some troubles and asked for a replacement from the online distributor. The distributor asked me to mail the consignment to their ware house address. As per the instruction i packed the item and couriered it through ST couriers Chengalpattu. The delivery address is also a urban place in bangalore. I sent the courier on 17th of July 2013. when i contacted the courier customer service they told that they can deliver it on 19th of july 2013 which is friday.

But the courier is not delivered on that day. so i called the couriers customer service again on 22nd July. They told it has reached bangalore it will be delivered today(that is 22nd). But it is not delivered on that day also.

The online distributor provided only 1month of replacement waranty. If i miss the deadline i may have to face the loss of 17,500 plus the courier charges.

the deadline will be over on 29th July 2013. when i called the couriers customer service on tuesday(23rd July) they told that there are no service at that particular place. so we are returning the package back to you.

But when i saw that couriers tracking page with my courier Id i am shocked. the courier is moving to cochin which is not relevant to the destination at all. Again i called the courier and i received a worst response, telling that there is mistake happened at their side and sent the delivery to cochin.

i asked them to send it befor the deadline as it is a big loss for me.

on wednesday (24 th july) i again called the customer service for updates. They sudenly told they dont have service for that particular area. So i told them to send the consignment through some other courier as it is already very near to the deadline. As the mistake is from ther side they agreed to send that.

On thursday(25th July) the couriers customer service told they got the product in Bangalore from Cochin. They can deliver it through some other courier service provider to that destination. I felt very happy on hearing this and said ok.

But the same night i checked the courier tracker. it showed the consignment is back to chengalpattu where it originated.

when i called the customer service on friday(26th july) their answers are irresponsive. they connected to their manager who is so rubbish in answering said we dont have service at that place. when i asked why it took this much time to return back the product when there is no service at that place. why did u sent the product to somewhere like cochin. For that he said there are no chances for that to happen and asked me to send the Courier ID for verification. before i complete the complaints to him he kept the call. last words from him is i cannot go and check everyone and i cannot go and deliver the consignment. it hurted me a lot. i am not asking him to deliver the product at least i just wanted them to hear my complaints.


As a manager his answers are irresponsive. also the service is worst. Now i am at the end of the replacement deadline. i need the replacement or need my money back.

these kind of service providers with harsh behaviours should not be let into the market. or the consumers will be facing more issues. please take necessary action on this courier service provider.

I am adding the contact details of that manager here:

Manjunath
Phn Num: [protected]

The courier delivery ID is :[protected]