[Resolved]  Standard Chartered Bank — Forfeiture and delay in adjustment of reward points and debiting unnecessary penal charges/interest

Address:

South West Delhi, Delhi

Dear Sir,

This is to request you to intervene in the captioned matter. The gist of dispute is as under and the related mails to Stan Chat Bank Customer Service is attached for your perusal:
1 I had 2 credit cards bearing no. [protected] & [protected] of SC bank with 2242 reward point to my credit at the end of Jan '13 as per screen print attached.
2 I reported loss/misplacement of card no [protected] on 15/12/12 with 1796 points to its credit, which was traced later in house itself.
3 The card was deactivated and the points forfeited and activation request on trace of card was declined.
4 On 3/4/13 an annual charge of Rs 999/-+ST debited to my other card mo. [protected] which were levied last year also but reversed on protest that the same were not told to me while buying the card due to mis-selling activity. But this time they offered a waiver of Rs 250/- only with understanding that the remaining Rs 750/- will be adjusted from the rewards points to my credit.
5 After few days, I found that the details and rewards of card no .......049 have been removed from my log in.
6 Having paid each and every penny against usage I stopped using the card no ...........628 with protest for adjustment of points 2242 to my credit in both the cards.
7 They kept on posting stereotype replies to my mails with "sorry for delay"without adjusting the poits agst charges.
8 They also levied penal intt/chags for non payment of the said Annual fee without adjusting it from points.
9 2-3 days ago they have again levied yet another penal/intt charges of 350/-+ST.
10 In the meantime I unfortunately lost/misplaced Card no ...628 also under same circumstances but the same has not been de-activated to charge intt/penalty for their own delays/ inaction in adjusting the points.

I would therefore request your honor to intervene into the matter and:
1 Arrange reversal of penal and other charges which are consequent to delay /inacvtion on their part in adjusting the annual charges agst points.
2 Activate Card no .....049 with 1796 points and if the activation is not possible , transt#fer the points to card no .....628.
3 Issue alternative card in place of Card no .....628 preferably with no charge.

An early action will be highly appreciable.

Regards

V.P.Rustagi
[protected]
[protected]
[protected]