[Resolved]  Standard Chartered Bank + Instabuy's Account — Confusion about correct credit card account for due payment

Same story with me also, SCB need to support to clarify the above - My Instabuy account no is- [protected] (Niketan Dhumal)

Even with me and My Instabuy account no is "[protected]" (Masood Ahmed)

I have received credit card linked loan under instabuy's account-classic ( A/c No. [protected]). I am holding Bajaj finserv standardchartered credit card having account no.[protected] which was issued subsequent to receiving said loan. I have paid loan instalment to the credit of this credit card account. And I have paid the full due as 12000/- some change that account shoooould be zero but now I HAVE SEEN ThE OUTSTANDING BALANCE . as 2708/- to the insdtabuys classic account how it possible that I have to pay this amount.What is the confusion ? I have been charged finance charges for overdue payment which is not true as i have, as explained above, already made the payment after payment of total outstanding amount how it is comes the due for Instabuys classic account. Please correct the charges and appropriate credit balance to the loan instalment due. please reply the clarification to my email id as [protected]@gmail.com as early and correct the errors in your data and in credit card statement also.

Yes this issue am also facing in SCB, why they doing like this i every month they debit my card account for EMI charge, EMI I paid separate account no every month but why u r debit in my card account, u r giving minimum value 75, 000, but every month debit twice 10, 000 * 2 = 20, 000 balance 55, 000 only there if am exceed 10 Rs they charged 500 + service tax = 570...what is this am not satisfied SCB procedure and way of process...it 's separate account maintain separately...plz escalate this SCB Higher Officer PLZ...it''s spoil our SCB bank name.

Same issue with me also, SCB need to support to clarify the above - My Instabuys classic account no is- [protected](Gowthami Chivakala)

Same issue with me too!!!
I bought a mobile with instabuy classic. Later they changed the card and sent it to me . Ever since I have been paying regularly. Inspite of that there is a late fee charge of 500 every month. Moreover my statement reaches me around the 30 th of every month with a due date stating 3rd of the next month, when we have to drop a cheque or make a payment before 5 days of the due date. I have called customer support several times . they say YES and the same old thing happens. Very disappointing. How do you propose to solve this problem? This kind of late fee charge is horrible when we make all the attempts to pay on time.

Suryamala Mannar

Yes I have similar experience
This Company Standard Chartered is Fraud Like many American MNCs which do not have Basic Ethics to do the Business and they assume Indians customers are fool but surely Stan Chart will have to pay for the policy of looting Indians which they have adopted

This is Ravindra S Rahane
Same case is with me
They do not giving me separate on line transaction statement for my Instabuy Account. I fade-up by giving telephonic complaints again and Again. Simply they giving complaints number but not resolving problem. I make a full and final payment for balance amount in MARCH 2018.but in April 2018 again they are showing Balance due and asking me to clear balance payment.

Same case is with me

They do not giving me separate on line transaction statement for my Instabuy Account.

I fade-up by giving telephonic complaints again and Again. Simply they giving complaints number but not resolving problem.

I have called customer support several times . they say pay instabuy account separately .

But we do not know how to pay instabuy account . Very disappointing. How do you propose to solve this problem?

Same issue happened with me too.All of a sudden they created an Instabuys card account without my consent and started showing the transaction in both accounts.I had converted an amount in 3 EMIs andstarted getting Lae charges+additional interest charges despite of ontime payment.Moreover the funniest part is (a) you can't pay EMI using the Instabuys card number though are mentioning and refering to this account all the time (b) they expect you to call them after payment and intimate them that with your due permission they can transfer the amount from primary card account to Instabuys account.What a policy to iiritate customer.Everyone should surrender the card and close the account-that is tghe best treatment these SCB people deserve.

This is Rajesh khanna
Same case is with me
They do not giving me separate on line transaction statement for my Instabuy Account. I fade-up by giving email to customer care and nodal officer again and Again. Simply they giving complaints number but not resolving problem. I am giving every month 5300 rs approx in instabuy account from April first EMI of balance transfer, which was taken on 9th March 2021 of rs 25000 rs but in September 2021 again they are showing Balance due rs 10500 8n instabuy account, I am not understand how they make account very confusing
I given so many mail to principle nodel officer but not any reply, only complaint number received,
Rajesh khanna
Mobile [protected]