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Hi
i have a huge complaint against standard chartered credit cards as i had done the settlement for the credit card and closed the card about a year and half but now after these many days i get calls from the customer care depaptment to pay them the amount balance which is of about 3500 rs and when i ask them to explain why should i pay then they say that i had not settled the entire amount where in i had gone to one of the credit card branch and called the customer care dept from the phone in the branch and they confirmed that i had to pay off 15 k and my credit card will be closed and i did the same but now they come back to me to pay them more and when i told the customer care rep that i will not pay the amount she started threatening me, the customer care department for the credit cards are worst, they dont speak proper english and they dont have a good language to talk to people, they harrse people, when i asked for explaination to why they dint call me for soo many days the explanation i get from the customer care rep is she was tring to get in touch wiht my mom and get my mobile number and after that they kept calling me and i dint receive any call from them, please help me i am too tenced cause of them, please give the highest contact of the standard chartered credit card dept so that i would be able to talk to them directly and sort out this issue

Regards
Syeda Hajira

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Comments

728 days ago by Madhusoodhana [send email]

I had called the SC customer care center today and had a very bad experience. One thing the executive taking to me was very rude. His name is Abhi and he reports to prahlad(manager) in bangalore. He told 1227 /= Rs have to be paid immediately by today and later he said 2293.78/= should be paid immediately and then all late payment charges will be reverted and balance amount will be credited to my account within 4 working days. I have asked whether my account will closed with this amount or not? He has not replied correctly. He said he can’t tell that. Then what is the puspose of having the customer care officer? He was not ready to transfer the call to his manager. He said they are busy he can not tranfer the call. This was rediculous. Earlier in dec I have asked customer care before making the payment and depending on their confirmation I have made the payment to close this account. Your customer care officer not told me the correct ammout earlier and this caused lot of confusion and unneccessary I have to pay the late payment fees now. So, please take the appropriate action on both the executives and give me the justice. I have made the payment of 2294/=. Please return the exccess amount back to me so that I can continue to bank with SC.

715 days ago by Shivani Sharma [send email]

I want to say that i am totally dissatisfied with your services and response. My visa card have been blocked since a month and i have been complaining since then, but i am getting no results. I have called many times and the servicers have been saying that my visa card would be activating in 3-4 days. Your people have fooled me with these words again and again, but no response is being shown by them. I am totally dissatisfied and furious with your sevices. I just want to say at the last that check my case and the problem regarding blocking of my visa card and plz show some response as soon as possible.
Thank you.

690 days ago by Mohammed Khalid [send email]
for me also standard bank had cheated me by charginf more money to my odi a/c it is really fraud doing by standard chartered bank

685 days ago by Rajendra Singh [send email]

I have made the payment to close my standard chartered credit card account in the Month of Sep’07, your customer care officer not told me the correct amount earlier and this caused lot of confusion and now your customer care told me that you will pay the late fee amount around 6000 /-. Remember during the Sep’07 to yet I have not received any hard copy of Monthly statement and which online statement sent to me from your end that was not excess because password is wrong. Now tell me that what was my mistake? Why I pay the 6000 Rs. unnecessary to standard charted credit card dept.

Please help me to sort out this issue, please give me any direct contact no. of senior concern person of the standard chartered credit card dept. so that I would talk to them directly about this issue.

680 days ago by Sandipan Bose [send email]
hi, i have a card of sc for last seven years, all togather the services being provided by the bank now a days have gone down to drain, they call in odd hours and put unwanted dues to your credit card and ask for payments. the call centre people are also very un proffesional and has no control over what they are saying, though i have lost all confidence on sc will close the card very soon.

678 days ago by Sanjay Jhingan [send email]

CHANDRA PRAKASH ADVOCATE
19C, MASJID MOTH-I, G.K.-III,
NEW DELHI-110048
Mobile No. 9868300371
Dated:1st April 2008

To,
The Manager,
Standard Chartered Bank,
Credit Card Division,
Ist Floor, Express Building,
9-10, Bahadur Shah Zafar Marg,
New Delhi-110002

Dear Sir,
Sub: Regarding of Dues for Credit Card No.4129058683714717 in the name of Sanjay Jhingan.

My client is holding the above card, but was not getting the statements on his Residence Address. To this effect several E-mails have been sent to cards.statement@in.standardchartered.com from August 2007 mentioning that the dues will not be paid and he would not be responsible for any penalty or interest in this respect. (TOTAL 16 REMINDERS SENT)

The amount was being debited to the saving bank account of Mr. Sanjay Jhingan at Standard Chartered Bank. Mr. Sanjay jhingan was not getting the statements and the amount was being debited to his account. For this he started Emailing the cards division to sent the statement by Email. But he was not able to open the statements in his Email. Mr. Sanjay Jhingan then several times requested that he is not being able to open them and get the details and hence the same should be sent to his residence address .

But, the Card division never did the same and Mr. Sanjay Jhingan was forced to stop the payment till he gets the statement. In spite of these the Bank never sent the statement nor any one responded telephonically. In October the customer himself called up at the customer care and was told that there was an outstanding of Rs.95, 000 appx. For this Mr. Sanjay Jhingan Paid Rs.95, 000 vide ch.842874 ICICI Bank in Oct.2007.The Bank then called up in December that there was an outstanding of Rs.11, 000(appx.) & the customer should pay Rs.500 immediately . Being an honest & sincere customer, Mr. Sanjay Jhingan paid Rs.500 in cash.

Now the Cards department is threatening to take action and used abusive language at the residence of the customer. Again Mr. Sanjay Jhingan visited the Bank on 26th March 2008 on call from Mr. Vineet Jain. Mr. Sanjay Jhingan was introduced to some senior of Mr. Vineet who also threatened Mr. Sanjay with dire consequences and offered him to waive 30% of the pending amount. Mr. Sanjay Jhingan has repetedly told that he is agreeing to pay only the principal amount due which is Rs.2, 325.05. The other charges as being debited by the bank are of at no fault of the customer, who had several times asked for the statement but never got them until the last month by speaking to Mr. Vineet Jain employee of the Cards Division.

This is a great harassment to an honest and sincere customer who is being threatened, while the fault lies on the part of the bank itself. They have taken the matter very easily despite several emails to the card division. Please take the matter seriously else the bank will be responsible for all the costs and harassment to My Client and also this type of working needs to be exposed to the Media and other channels for such a harassment to the client instead of providing services.

Enclosures:
Emails sent to Cards division.
CC: Legal cell Consumer Court
Ministry of Law & Justice
Police Station (ITO)

(CHANDRA PRAKASH ADVOCATE)

669 days ago by Srinivas [send email]
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649 days ago by K.m. Mujeeb Rehman [send email]

To,

Standard Chartered Bank

New Friends Colony,

New Delhi.

Subject : Dispute in my Credit Card No. : 4129-0370-8244-4092 Visa Classic

Respected Sir / Madam,

With reference to the above subject matter, I want to inform you that from last 4 – 5 months there is payment showing against Platinum Repayment Bangalore and from my credit card account it is deducting every month some amount and now it is showing a huge amount more than 5000.00.

For this policy, every day your customer executive calling me to take this policy, ultimately, I agreed for this but I am not cleared about this policy. I am using your credit card from more than seven years.

Also, my card statement is not receiving from past 4-5 months. If you clarify this account then I am interested to use this card for future otherwise I will cancel this card.

Thanking you,

K.M. Mujeeb Rehman

P18/A4 Dilshad Garden,

Delhi – 110095.

636 days ago by Ramakrishnan [send email]
Dear sir I have a card for sc for the last three months.I have used it two months back, but i didn't receive any report statement till now.Yesterday i received a call from sc that i have to pay the amount before the end of this week.So i want to know the credit statement.My card number is 5546 2329 0091 9332. So send the report to my personal mail. regards ramakrishnan.s

630 days ago by Probal Chakraborty [send email]

Sir,
I want to say that i am totally dissatisfied with your services and response. i have been applied for standerd chartered smart cradit account(over draft account) with cradit card but after four months you have not send my cards and documents.i have been complaining to your customer care again and again, but i am getting no results. I have called many times and the servicers have been saying that my card would be on processing . Your people have fooled me with these words again and again, but no response is being shown by them. I am totally dissatisfied and furious with your sevices.

regards
Probal Chakraborty
Kolkata

my Standerd Charterd ref. no. cv9952vub/my date of birth 10/11/1967

627 days ago by Madhusudhanreddy.k [send email]

Dear Sir,

This is madhusudhanreddy from chennai. I had credit card .
I con't get the statements to house address.This year Feb One of excutive collected RS2190 from me.So after we changed our house due to my transportation & Traveling to company.

People does't make me a call.Sundely one day they made call to my directore. All my office land lines. So due to this calls i lost my reputation & Fame in office. Now i am at end of job due to this calls.

Miss.

Subhashini Sundaram

Standard Chartered Bank

#58, Armenian Street

First floor

Parrys

Chennai 600 001

Ph : 044 - 2534 1665

she was treating me as Defaluter with (Aftral, Useless, So amny Bad words to her call).

First i request her humbley, please send your person to my office. She said your last payment at Nov 2007.After she said 2008 Feb.So she is in miss mind. Please tell any body any bank can double the amount with in one year?

I do't know RBI Rulles. How RBI Make a rolles for this Bankers.

I want o be clear what is traetment & Handlling the customers.

With Regards,
MAdhu.K

617 days ago by Manjunath. Krishnappa [send email]
To The concirned officer, i have not received the monthly statement for may 2008 either by postal or by e-mail. They promised to send the same within 3-4 days after due date of every month, but tilll date i have not received the same. kindly look into the matter.

616 days ago by Syeda Noor Hajira [send email]

Hi Team
My mom had gone through a sudden heart attack in the month of January, for the overall medical treatment the total amount spent was 145000 in which an amount of Rs 112000 was paid by the health insurance taken by my brother in his office and the rest of the amount I paid it in cash and got the original bills from the hospital for the amount of Rs.33000. send the bills to ttk through courier to Chennai.
I got a confirmation call from TTK after 10 days saying that they have received the documents and they would get back to me as soon as possible with the update, after all this I waited for 2 months and they dint bother to turn up, and when I used to call them the customer service people were soo rude to me also dint know how to speak in English and they were never helpful, after all this pain I got in touch with one TEAM MANAGER Kartik and he gave me an assurance that since it was Sunday he will arrange a call back from the Chennai group on Monday without fail, but no one turned up, and then when I again tried to contact them on Tuesday one of the executive told that the account has been closed as the original bills were not sent to them and when I shouted at them they said that they will send an email regarding the same, I waited for an email for 8 days but no go, finaly I got a post form then saying that the account is closed due to the following reasons : 1)Need all doctor’s prescription issed before hospitalization, tell me will I dream that my mom would get heart attack and I will need to do her check up and have this prescription with me, 2) need trating consultant to explin the past medical history about the patient, we have sent the entire details that too the original copies to the insurance company but still they want what I don’t know, 3) need original proper numbered main with payment receipt, we have sent all the details for the 33000 cash that was paid and the original receipt of it still they want it. I have wasted enough of money with all this problems. I had taken this insurance plan for my mom last year in the month of july and was told that I will be getting cover up to 1 lakh, btu they are all useless, thye only know to make false promises to people. I am a widow and the money means a lot to me cause I am a single parent and these people have given me a lot of trouble, please take proper actions againt them and please help me out, I am really in need of this money and they are not ready to do it, please it’s a humble request please help me out
I had return an email to them as well and one MS SHANTI & Mr. Karthick.R replied that they wanted my card number, I also replied to them with the card number but still they have not come back to me
My TTK card number is : CHE-NI-GH07-06-03105-A
CLAIM NO : CHE-01-08-CN-L54505

PLEASE HELP ME OUT WITH THESE PEOPLE I AM REALLY TIRED OF CALLING THEM END NUMBER OF TIMES AND REACHING THERE STUPID CUSTOMER CARE EXE AND THEY SPEAKING RUDELY, PLEASE HELP ME I M REALLY IN NEED

REGARDS
Syeda Hajira

587 days ago by Cheeku Kaul [send email]

Friday, 27 June, 2008

Manager Customer Care
Standard Chartered Bank
1st Floor, Express Building
9-10, Bahadur Shah Zafar Marg
New Delhi – 110002

Ref. : No Objection Certificate

Dear Sir,

This is reference to your letter Number: NDL20923 & Customer No: 0040464030011010 dated 01/01/2008 for full & final settlement of Credit Card No 5543748081001023, 5543748280079069, 5543748086978878, 5543748286081481.

Please note that I have already made full & final settlement (Rs 19700) in 6 postdated cheques. The Last cheque has already been credited on 20/06/2008.

May I therefore request you to kindly send me the NOC at the earliest possible for my records?

Thanking you

Regards

Cheeku Kaul
House No 414, 11nd Floor,
Maidan Garhi (Near IGNOU)
New Delhi – 110068
Tel No: 011 26302972
Mobile No: 9818294599

571 days ago by Arun Kumar Mishra [send email]
Dear sir, ur customer care executive are very rude.they even don't know how to behave like senior old people.i.e my grandpa, .they are using vulgar language and threatening us .i have the recorded conversation.so, i request you to take some action against them otherwise i will do something which may be not good for them.i.e fir against them .

570 days ago by Offshore Software Development [send email]

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570 days ago by Successcodes [send email]

http://www.successcodes.us/index.asp
SuccessCodes is a leading provider of cost-effective Information technology solutions and resources across the world. We use latest software technology and best practices for delivering value added solutions that ultimately help companies to accomplish their information technology objectives.

Success Codes offers its clients a complete turnkey solution to their computing needs. This includes the understanding of the client's needs, available resources, and future plans. Based on clients needs, Success Codes proposes a plan of action, which may include setting up of computer systems, development of customized software for specific needs and requirements, and then training of appointed staff.

433 days ago by Nikhil.k.patwa [send email]
PLEASE E-MAIL ME THE STANDARD CHARTERED CUSTOMER CARE NUMBER ... THE TIMINGS AND ITS ALL DETAILS...

430 days ago by Arnab Sengupta [send email]

From: Arnab Sengupta
Sent: Friday, December 05, 2008 11:53 AM
To: head.service@in.standardchartered.com
Subject: Credit Card Harassment - CORE Complaint ID 10069

Hope YOU will at least listen, check & revert with actual information & data!!!

The same guy who abused me severely last afternoon, has called me up at least 20 times, since 09:30 today, from the same numbers!

Amazing how you allow such activities!

From: Arnab Sengupta [mailto:arnab.sengupta@intoday.com]
Sent: Thursday, December 04, 2008 5:24 PM
To: card.services@in.standardchartered.com
Subject: RE: Continuous Harassment by Stanchart Call Center (Credits Cards)

Please note that one of your collection agent, located somewhere around ITO, in New Delhi, called me up from the telephone number +91 11 4369 6208.
He called my cell phone & demanded immediate payments!

When I tried to explain (as below), he started using “ABUSIVE LANGUAGE” & asked me to come with the money to ITO!

Please note that I am escalating this to CORE also.

I will be glad to immediately terminate this card account, as soon as I get a clear understanding about this fiasco.

Regards,

From: Arnab Sengupta
Sent: Wednesday, December 03, 2008 10:57 AM
To: card.services@in.standardchartered.com
Subject: Continuous Harassment by Stanchart Call Center (Credits Cards)

PLEASE TREAT THIS AS EXTREMELY URGENT.
I WILL RESORT TO “LEGAL ACTION” IF NOT SETTLED IN 24 HOURS FROM NOW.

Kindly note that I hold a Standard Chartered bank account since 1987 & a Gold Credit card for at least 5 years now.
The card number terminates with 8944.

Every month, around this time, I receive endless calls, for clearing up dues!

As the caller refuses to “listen” and keeps on saying “please pay immediately”, I have detailed certain transactions below.

TOTAL DURING PERIOD 21, 736.57 44, 000+ Online

All statement data are from statements sent by Standard Chartered & available both in hard-copy & PDF.

I need the following clarifications, immediately:

a. DO I STILL NEED TO PAY STANDARD CHARTERED?
b. IF yes, why?
c. IF NO, then why the hell do I keep getting calls from your credit-collectors, every month, without fail?
d. I am going to press “Harassment Charges” against you, IF answer to Query # a, is NO,
e. By my accounting, based on statements sent by Standard Chartered & reconciled with ICICI statements, I have made “EXCESS PAYMENTS” almost to the tune of Rs. 22, 000,
f. I will also press legal charges, so that I get regular Interest on excess payments.

I am marking copy of this mail to all my mail accounts and also to my legal adviser.

Apart from pressing charges, via CORE, I will also terminate my 20 years old banking relationship with you, if there’s any delay on this.

Regards,

Arnab Sengupta,

418 days ago by Mohd Waseem [send email]
dear sir/madam my visa bredit card no is 4636659001263398 and his is valid through 07 2015 and i use today is shows that this card is denied can you please tell me the reason.

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