Standard Chartered Credit Card - Late payment charges
vivek.bhimrajka on Jun 24, 2013
I have been using SC CC for last 3 years. Last month after receiving the annual statement I received an email saying your billing cycle has been changed and we will intimate you for your new cycle soon. Due to this I didn’t made any payment as Standard chartered bank will inform for the new billing cycle. Also I didn’t receive any intimation for my bill due on 15th May. I have activated SMS alert and email for the same. Last month I haven’t received any intimation of my bill due date.
This is a wrong communication done by standard chartered by sending an email after the statement saying your cycle has been changed and we will inform you for the new cycle. Also standard chartered guys didn’t inform about the due date of my credit via SMS or Email. Standard Chartered has been doing regularly as I have registered for SMS alert. Today when I called to know my new cycle bank inform that my bill has been overdue.
Due to this my statement has been overdue and my Credit history has been affected. Also you bank has charged me interest and late payment charges. This is not fair from the customers point of view. Every time bank have been informing me for my due date via mobile and email and suddenly no SMS alert and no Email alert is not accepted.
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3940 4444 / 6601 XXXX
19, Rajaji Salai, Chennai, Tamil Nadu, India - 600001Additional contact available
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