My Worst ever shopping experience till date.
One of my friends had a very bad experience with Star Bazaar. The staff (security) is very unfriendly and would not have passed level 1 test in courtesy. They do not know how to talk to customers when something goes wrong. They would not even bother to listen to the customer. Given a choice between buy nothing and get everything from star bazaar, I would rather choose "buy nothing". Such is the customer handling and service skills. Star bazaar has a long way to go in terms of customer service compared to Big Bazaar, More and Spar.
The system is not planned customers in mind. In one such experience, we has shopped for a over Rs3000 and while taking over the phone, we missed to bill an item worth Rs.200. When chose to the exit, we realized and pointed it out to the security that this was not billed. The security instead of pointing out towards to billing counter got the whole battalion of other security (as it was a bank robbery) and then took us to an isolated location and started checking everything inside including the wallet (thanks that they did not ask me to strip). The security in charge (supervisor) was so rude as if he was talking to a burglar who is locked up in prison. The whole exercise was simple but the whole battalion of security made it look very awful and tiring. Finally we have to pay 10x of the item as penalty. (That was 200x10=2000).
Worst part, they were forcing us to write a declaration that says "I did it intentionally", which thankfully I did not, and they did not even give me the receipt that said that the Rs2000 paid was a penalty. They gave us a bill which said that the item ten times (I hope the security is not taking it home).
I understand that I was forgetful when on the phone, but I believe that there are lots of people who might get into this kind of situations. The store is not prepared for something like this. (Please re-work your billing counter positions to avoid this).
Great that this was my first and last experience will be my last. I had a very similar experience in Big bazaar and west side. But thanks to the great staff who made it look so simple and less embarrassing.
I would never recommend shopping in Star. I would rather pay the double the price and get it from somewhere else. I know that I do not have to pay double as Big Bazaar and More a in close proximity. I have learnt 2 lessons.
1. Do not talk on the phone when shopping.
2. Do not shop in Star
Thank you for taking the time to read though this. (Hopefully someone from Star is reading though this).