I bought a Washing Machine from Star Bazar at Koramangala, Bangalore around 2.5 yrs back. The WM has 2 Yrs IFB company's warranty. In addition to that I had purchased the extended warranty for 2 yrs from Star Bazar for the same. Recently when my Washing Machine was not working due to the display complaint, I reported the issue to Star Bazar, Koramangala staff since it in the extended warrant period. They asked me to call the customer care centre for lodging the complaint. I tried many times but nobody picked up the phone. Later I sent an email to their customer complaint centre and got a reply that their service engineer would contact me soon. But I did not get any call from them after that. Even I tried again to reach their customer centre but in vain, nobody was picking the phone.
-Kurian P.K,
kurian_p_k@yahoo.co.in