[Resolved]  Star Cj Alive — Duplicate product

Address:

Pune, Maharashtra

I had ordered combo product of puma shoes with a travel bag,back pack, sunglasses, and sipper. The quality shown on the advertisement and the actual product delivered is totally different quality. The product was priced at Rs. 2200. After verifying the quality of product delivered I wanted to exchange the product but the complaints team from StarCJlive.com was only talking about their terms & conditions. Mr Parvez Sayyed (Floor Supervisor) had no sense of handling a complaint. Just kept saying we are giving a resolution. I had no clue what the resolution was. I have the image of the product displayed on the website and the actual product delivered. They do have a escilation process beyond the floor supervisor. I would like to complaint about the issue and take it further

What is the procedure