Star Cj Alive — Horrible customer service - product not delivered as specified

Address:

Pune, Maharashtra

Hi!
I had ordered a kraft 66 pc steel dinner set Order no. [protected]. I received the set on 19 oct 2011. On opening the package I discovered that there were only 60 pieces as against the said 66. I immediately called customer care and was told I would get a call in 24 hrs to address the problem. 48 hours passed, yet no call from star cj. I called them on 21 oct at 16:37 and was told I would receive a call by the end of the day. Predictably, no call received. Called them again at 9:24 on 22 oct and was promised a call back within 2 hours. 2 hours came and went no call received. Called them again at 21:37 and was promised a call back (again!!!) by monday I.e. 24 oct. Since by now I was tired of the numerous false promises I asked to speak to a supervisor and guess what I got the standard call centre answer - the supervisor is busy. I said I'd wait for the supervisor to get free. Was on line for 30 minutes listening to the hold music, not once did the customer support executive come back to me. Finally, I had to disconnect the call in disgust. I hope star cj looks into the matter and sorts it out on priority. One things for sure, never again will I purchase from star cj and will surely tell all my friends, colleagues and acquaintances of the horrible experience with star cj alive!!