Incorrect information provided resulting to loss of time and money
I had ordered for a Maharaja Whiteline JMG as advertised on television (order no. 20120306030325) for rs 2495/-. cash on delivery. They also have a toll free no. as advertised which does not work at all. I have had to call them on other no. and place the order. They assured delivery in 5 working days as per their policies and me being in real rush mentioned i need it within 5 days latest else I donot want to place the order. Their representative told me not to worry as you will get it latest in 5 wrking days.
I did not hear from them for the next 5 days and when I called them on the 6th day, they wrapped up a story stating we were trying to reach you and you were not reachable. Later they said their customer complain dept will take this on and call me asap. I had been calling all the while for this and wasting 10-15 minutes every call with my money as well.
Their customer care lady Shalu called up and told me that she will look into this as she is not aware of the current status of this order and will give me a call by end of the day. This lady never called back and when I followed again as usual with the call told me that madam your order is cancelled. I have suffered alot at these guys. They should not advertise what they cannot fulfill and waste our time and efforts. They donot have the courtesy to even call abck and inform.
I have asked for compensation from their end for wasting my time and money behind them. They said they will followup with a call which they havent till now.
I WOULD SUGGEST A BIG NO NO TO COMPANIES LIKE STAR CJ WHO ARE GOOD FOR NOTHING AND THEIR EXECUTIVES AND STAFF ARE NOT AWARE OF ANYTHING.
I have wasted my time, money and also could not gift my friend on his wedding. Caused me alot.