[Resolved] Star Cj — no refund of my payment through credit card, for which product not delivered | |||
wrong cancellation of ordr No.[protected], refund not recvd yet,caused mental agony and harassment from starcj.com. I had placed order for sunflame gas stove again, and made the paid online on the same day, while one of the executive of starcj was online, and I confirmed him that the payment has been made. Again my order was cancelled. I have already given the reference number to star CJ by which my credit card A/c has been debited. Till 15.11.11 I have not received my refund. The payment mode of Star CJ is the worse, and there is no hearing for the same. The service is worse. I had contacted the call centre of STAR CJ at least 20 times, every time the time limit of refund is extended. When I want to talk to any supervisor, i am put on hold for 10-15 minutes every time, and then it is told to me, that a call back is being arranged for me, but since 8th of November, I have not received any call. Are the consumers are not tortured by starcj.com, without any fault of them? My ICICI bank credit card payment, reference no. 893394. I had made atleast 20 complaints via mail and telephone, none have been answered yet. same problem was faced by me earlier also on 30.10.11, and after huge followup the amount was refunded to me. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
This company seems to be a fraud, its advertisement program on TV should be banned. But I can not understand that once bitten you again met with the same ...
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StarCJ — Harassment by STARCH
Hi,My Name is Rohit Mehta. Recently i purchased a Whirlpool Magi cook Microwave 25 L from Star CJ. My Order Number is [protected]. The device is actually out of order from the month of April. We are continuously calling their customer care number to get our device replaced. But its already been a long time, we still havent heard from anywhere. Even the customer care people havent got manners that how to talk to the customers. i[censored] are representing something on a National TV. You shouldnt behave like this. This is the way u r treating Customers. I think There is no Quality team standing over there to catch these customer care executives who even uses the abusive language on Live call with customers.
This is very harassing and i want my refund back from the company. This is my First and last order from Star CJ. Now If Star CJ is going to listen to me will be fine otherwise i will be taking a veru serious action against them.
Request you to Refund my Money ASAP
Rohit Mehta
[protected]
Rohini, Sector 16
UI have still not received any call back
Hi Customer, We regret that your experience was not up to your expectations. We are eager for a chance to serve you better in future.
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6th Floor, Star CJ Plaza, Doctor DB Marg, Near Apsara Cinema, Grant Road, Mumbai, Maharashtra, India - 400007
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