[Resolved] Star Cj — Fraud and Cheating | |||
I have purchase a Philips 5.1 Channel Speaker Home Theatre and Philips DVD Player with STAR CJ Internet Shopping Mall on 17 March 2011 with order number [protected], docket number[protected]. There was a Holi promotional offer of 3 pcs Lock N Lock lunch box set. The delivery time was 5 working days. After 20 -25 calls they deliver the goods with total delay of 7 days i.e total 12 days delivery time. The promotional gift ( 3 pcs Lock N Lock lunch box set) was supposed to be deliver on or before 10th April 2011 but after my 50 - 60 calls still i am waiting for the promotional offer. They have forcely credited 200 points in my account instead of the promotional offer but i don't want to purchase anything with this fraud company. The actual price of that offered goods was approx INR 1000.00 When i am calling @[protected]Star CJ helpline number) they are disconnecting my calls and don't providing me any updates. All the call center executives and their seniors are mannerless and illitrate person. They don't have any manners to communicate with customer. Customer care executive Mr. Nitin called me from his personal mobile number and abused me. I have already make a complaint in Delhi police against him with his mobile number details. Today i have also contact them but they have put my call on hold for more than 5-7 min and after that disconnect. Overall they are fraud and cheater company. anyone can purchase same product from market on very less price with compare to star CJ. I am requesting you to do needful so that i can get my goods as soon as possible. Regards, Sonu Raj [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
Dear Customer,
Thank you for patiently waiting for Star CJ alive to investigate and resolve your service request.
As discussed over the phone above service issue highlighted has been resolved to your satisfaction.
We request you to treat this incidence as an aberration to the quality standards we strive to achieve for our valued customers like you. Your feedback is valuable as it helps us enhance services for you and review our processes.
In case you need further assistance, please do call or email us. We’ll do our best to help you.
Assuring you of our best services at all times
Warm Regards,
Star CJ Customer Service Team
Thank you for patiently waiting for Star CJ alive to investigate and resolve your service request.
As discussed over the phone above service issue highlighted has been resolved to your satisfaction.
We request you to treat this incidence as an aberration to the quality standards we strive to achieve for our valued customers like you. Your feedback is valuable as it helps us enhance services for you and review our processes.
In case you need further assistance, please do call or email us. We’ll do our best to help you.
Assuring you of our best services at all times
Warm Regards,
Star CJ Customer Service Team
Hi,
As you have promised that you will provide me a VLCC gift voucher of Rs 1000.00 within 7 working days but after 3 months i am still waiting for the same. i contacted them more than 4 or 5 times to know the status but they put my call on hold and disconnescted all the times after 10 or 20 mins. They dont have any update about about the status of the gift voucher. i know there is no value of your promise but if you are only 1% respect for your customer then please send me the said voucher Immediately.
There is no valu for your word thats why i am requesting here to do not purchase anything with this fraud type company.
As you have promised that you will provide me a VLCC gift voucher of Rs 1000.00 within 7 working days but after 3 months i am still waiting for the same. i contacted them more than 4 or 5 times to know the status but they put my call on hold and disconnescted all the times after 10 or 20 mins. They dont have any update about about the status of the gift voucher. i know there is no value of your promise but if you are only 1% respect for your customer then please send me the said voucher Immediately.
There is no valu for your word thats why i am requesting here to do not purchase anything with this fraud type company.
Dear Customer,
Thank you for writing to Star CJ alive.
We deeply regret the inconvenience caused to you and are currently investigating the issue highlighted by you.
We shall revert to you within 3 working days by phone or email
In case your query requires further investigation we will keep you informed on the time required for resolution.
Warm Regards,
Star CJ Customer Service Team
Thank you for writing to Star CJ alive.
We deeply regret the inconvenience caused to you and are currently investigating the issue highlighted by you.
We shall revert to you within 3 working days by phone or email
In case your query requires further investigation we will keep you informed on the time required for resolution.
Warm Regards,
Star CJ Customer Service Team
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+91 12 4430 6000
+91 22 4128 6000
6th Floor, Star CJ Plaza, Doctor DB Marg, Near Apsara Cinema, Grant Road, Mumbai, Maharashtra, India - 400007
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5.1 philips hometheater — until i dont get my home theater
Hi this is nagaraju, last 21-03 -09 i was get mail from your company .Until i dont get my 5.1 philips home theater .you sent by 21st .My w.no is[protected].PLS tell to me when did i will get my product.
thanking you