[Resolved]  STAR CJ Online Shopping — Order cancelled

Address:Delhi

Hi,

I have ordered one "Sports Bag" from STAR CJ website on 18/Feb/12 with order number "[protected]" for Rs.29 with using one promo code under some promotional offer received from internet and paid the same amount using my credit card, but they have automatically cancelled this order without any information and my consent, and on 23/Feb/12 I randomly checked my account in website to see shipping status of my order and came to know that it was automatically cancelled by the company without any refund and information.

I immediately called their customer care number[protected] to ask who have ever requested for cancellation of this order, but unfortunately they didn't had any answer, and they keep me on hold for more than 20 mins while transferring my call to senior deptt on my 1st call but still not connected so I had to disconnect because I was calling from my reliance mobile and that was not a toll free call, and once again on hold for around 30 mins on my 2nd call so I have disconnected once again ending up wasting around Rs.40-50 for nothing...

I just wanted to ask them the reason why the order was cancelled when they have already accepted my payment, please don't give any excuses like out of stock or poor quality. And on top of that there was no such information and pathetic customer care services and till date I havn't received my refund as well.

I request Consumer Complaint to follow up on this with the concerned company.

Regards,
Ritu Akhilesh Gupta
[protected]
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Aug 13, 2020
Complaint marked as Resolved 
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i want to cancelled my order, my order no. is [protected].
Dear Sir,

We hope our Customer Care team has resolved your issue and hope you will visit Star CJ for your next purchase.

Kind regards,
Star CJ Team
Hi i want to Cancel my Order. My Order Number is [protected].
Hi i want to cancel my order. My order no. is [protected]
Hi i want to cancel my order. My order no. is [protected]
Cancel my Order [protected]
Hi Kavitha,

We understand your concern. We will get this checked and update on the same, please bear with us.


Regards,
Shop CJ India
Hi Kavitha,

We hope we have resolved your issue, thanks for connecting with us, hope we get to serve you soon.

Regards,
Shop CJ India
Hi I want cancel my order:-[protected] & DOCKECT NO:-I30041302

S.B.N.V.S.P.REDDY

[protected]
SHOP CJ Network Customer Care's response, Apr 19, 2016
Verified Support
Hi Mr. Reddy,

We will get this checked and update on the same, please bear with us.

Regards,
Shop CJ India

did not help properly

I perches 4-in-one canon printer . In that product one bag will be give it to customer as free . But that procedure is complicated .
SHOP CJ Network Customer Care's response, Jun 17, 2016
Verified Support
Hi Ani,

we're sorry to hear that. Your feedback is important to us. Could you please share your order details so we can find out what went wrong there? Be rest assured that we'll solve it at the earliest. Thank You.

Regards,
Customer Support Team
Shop CJ India
Today i had order vlcc product wit order no. [protected] so pliz cancle my order
Pliz cancle my order i dnt want to buy my order no.[protected] cod
I want to cancel my order ... My order no. is[protected].
Please cancel it bcz i dont want that product..
Yesterday I have ordered samsumg mobile Z2. I want to cancel my order ... My order no. is [protected].

Please cancel it bcz i dont want that product..

Regards
Mohana V
[protected]
[protected]
Pls order cancel. My order number[protected]
Sir
Sir already my order cancelled. Pls order cancel . Order number [protected]
Sir my order cancel quickly... my order number [protected]

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