[Resolved]  STAR CJ - Online Shopping — Non delivery of partial items even after 2.5 months

Address:

Pune, Maharashtra

After watching STAR-CJ Channel on 01-April-12, we ordered a Home combo item which included Bedsheets, toilet/bathroom set and bath towels, with some free items mentioned by the company in the advertisement. We received the parcel withiin few days. After that we noticed that the Bath towels included in the combo were not in the package. We lodged the complaint immediately. I was assured of the call, but recd it when i was busy and i was told that i will get a call again for more details. Till Today, no call have been received from Star CJ about my complaint. STAR CJ does not maintain complaint database and everytime when i call, i have to explain the topic from beginning. They did not give me complaint number yet. I am a working professional and when i asked my wife to call them and check the status, they just refused to provide any details. The complaint that i have against star CJ is following:
- Non delivery of ordered items even after complete payment 2.5 months ago and reminding them multiple times
- No Compalint number given even after calling multiple times
- They should entertain the person providing full details on order. After such a long time, definitely, a close relative may do a follow which they should allow.
- STAR CJ customer service does not solve the problems and do not provide complete info, they are rude sometimes and useless.

Below is my order number, which SHOWs Delivered in their website (really strange).
[protected]

I am not expecting a phone call now, but want STAR CJ to deliver remaining items from my order immediately. If not, refund my money back.

Hemant Lele
[protected]@yahoo.com