[Resolved]  STAR CJ / Samsung Mobile Galaxy Ace S5830 Special (Roi) — Refund Amount

Address:

Gautam Buddha Nagar, Uttar Pradesh

Hi sir/mdm,

I am Ravindra kumar. My mobile no is [protected] . i purchase a Samsung galexy Mobile from starcj.com.

Order No. :[protected]
My Order Items : Samsung Mobile Galaxy Ace S5830 Special (ROI)
Price : INR 12,999.00

Date :[protected]

Order Cancel Date :[protected]


As you can see the order details above, I purchased this mobile from starcj.com.

It was mentioned on your site, starcj.com, that you deliver your product within 5 days. Even after repeated call you did not deliver your product. I canceled the order when after 8 days you did not send me phone. Your CSR got my cancellation request and promised me to return my money very soon, within 10 days.

But you have not returned my money even after 20 days of order cancellation. Within this time period I have made no of call to your customer care that is very disgusting. Every one says the same thing that you have registered complaint and i would get a call back from you soon. But i never received a call back of my complaint.


i have never seen inadequate customer cares service like that of yours. No one has any information about product. Even after 20 day, no one of your CSR knows about where the product is this time, why product status is not updated when it was returned undelivered, who came to ship the phone, why he did not return the phone to warehouse once returned undelivered, etc.......



This is very disgusting and I am very much frustrated.

Ravindra Kumar
[protected]