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STAR CJ Shopping Online Website - Fraudulent representation of Product

 
6 Reviews
User
  hkhair on Apr 20, 2011
I purchased a product from the Star cj website (Order no: 20110328012201).

This product was described to be of a different and much superior quality on the website, while what was delivered was a poor, sub standard product and its material was completely different from what was mentione don the website. Despite following up repeatedly for a refund my complaint wasn't addressed and finally after 14 days I was told that my money will nt de refunded, despite the fact that my claims were correct. I was specifically told that even though the difference in product material has been acknowledged, my money will not be refunded.



I have sent emails, made numerous phone calls, yet me problem remains unsolved. Please address my complaint and help me take action against misrepresentation of products ans misleading advertisment to consumers.

Thanks
Complaint comments 5 Comments     Updated:
Resolve this Complaint  

Comments

 
Dear Customer,


Thank you for patiently waiting for Star CJ alive to investigate and resolve your service request. As discussed over the phone above service issue highlighted has been resolved to your satisfaction.
We request you to treat this incidence as an aberration to the quality standards we strive to achieve for our valued customers like you. Your feedback is valuable as it helps us enhance services for you and review our processes. In case you need further assistance, please do call or email us. We’ll do our best to help you.


Assuring you of our best services at all times


Warm Regards,

Star CJ Customer Service Team
N May 2, 2011 by
User
hkhair  
 
This is to inform you that even though the complaint was addressed over phone and I was promised that my product would be returned within 5 working days. This was on the 21st of April. Once again despite following up repeatedly over phone and lodging my complain several times, my product has not been picked up from my address- am I to yet again consider this an ":aberration to the quality standards" or to take it that disregard to consumer service is a norm at Star Cj?

It would be much appreciated if my product is taken back and my money refunded at the earliest.
 
Dear Customer,

Thank you for writing to Star CJ alive.
We deeply regret the inconvenience caused to you and are currently investigating the issue highlighted by you.
We shall revert to you within 3 working days by phone or email
In case your query requires further investigation we will keep you informed on the time required for resolution.

Warm Regards,
Star CJ Customer Service Team
N May 7, 2011 by
User
hkhair  
 
Three working days have past and again no phone call has been recieved.
N May 13, 2011 by
User
hkhair  
 
This is absolute lack of concern about pending complaints. Almost 20 days have past and no action has been taken on my return procedure.

Star Cj has yet again failed to address consumer problems within reasonable time. I would request Consumer complaints forum to please take necessary action to jolt them into action.

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    STAR CJ Shopping Online Website - Fraudulent representation of Product