[Resolved]  State Bank of India — Undue delay to refund excess money paid

Sub: My Card No 4006xxxxxxxxxx443


I have been using the above SBI card for a few years. In the month of July 2008 I realized I will be charged annual fee in case of renewal & requested for cancellation of the card. Since I had made some extra payment, I requested for a refund of the same & was informed withing 30 days the same will be sent to my billing address.
In the month of Sept I realized I have not received the payment & again logged a call & was informed that there was some problem with the system & the same will be processed in the next 10 days. However, even after this nothing happened & I received a call in the month of Oct 08 requesting me to continue with my card & a new card will be issued without any annual fee & the entire amount will be reflected as a credit in my statement. SBI being a very reputed bank, I fell trap for this ploy & accepted the offer. I received the card with No 4006xxxxxxxxx110 & tried to register the card as per the instruction given in the kit, with a confirmation that within 48 hrs this card will be activated. I tried to use this card for some payment & was declined, this was the most em brassing moment for me !. I called up SBI again and lodged a complain & was informed that this will be activated shortly. Even after this nothing happened & last week again I tried to register the new card & again got a confirmation message that this card will be activated in 48 hrs.
So far this card has not been activated & when I called up the help desk today & requested for the status, he tried telling me some story starting from oct 08. I immediately requested him to cancel the card, he gladly accepted the offer ( looks like SBI does not want good customers who pay on time) with a reference No[protected].
I hope I will receive my overdue amount without further delay. If I delay the payment, SBI charges 36% interest, now the payment is overdue by 3 months & I wonder how you will compensate !
It is a pity that such a reputed bank like SBI, has handled a customer so carelessly without any concern.
I only hope such a situation does not repeat to some other customer !!