[Resolved]  State Bank of India — wrong overlimit fee charges

Refering to above subject, i have emailed my complaint to on feedback.[protected]@ge.com not once or twice but it was thrice till date but not recd any single reply from your side.

I request you to kindly look into matter & reply me as soon as possible. detailed email (on 8th, 14th & 18th Sept'2009) (Credit card no. [protected]) send to you are as under.


Dear Sir / Madam,
This is in reference with our current (Sep'09 billing) statement of My credit card.

I would like to inform you that in last month (August'09) date 29th or 30th, recd a call from SBI bank asking for the payment of Credit card which is due on 27th Aug. I informed them that the cheques has been done (1for Rs. 2000/- & 2nd is for Rs. 1500/-) & I'm dropping the same at your Khopat, Thane (W) branch today. They insisted that kindly do not drop the cheque at dropbox as it takes 3 to 4 days to get cleared from your a/c instead of that pl. handover these cheques to our executives on very next day & you will also avoid your late fee charges which is due to non payment on 27th Aug.

on next day I waited for the executive but no one has come on the day. after 2 day (on 3rd Sep) i again recd a call from SBI asking for the same payment & i informed the whole scenario to him & asked him to pl.send some one to collect the cheques atleast to avoid my overlimit fee. He surely confirm me that someone will come on 4th sept later after ganpati visarjan & you will not charged for overlimit.

then again no one visited to me & on 4th evening I recd a call from SBI saying that the adress you had given us are not in our service area so kindly drop the cheque at your nearest place.

after receiving the final call I had dropped the cheques at your Khopat, Thane (W) branch.

I saw my statement today where you have debited me Rs. 500/- as overlimit fees. Now pl. reply me if it is my fault that i have waited for your person & wasting my 6 days lending to an unnecessary charge of Rs. 500/-.

All calls between me & your person are recorded with you & if want to crosscheck the same then pl. go ahead with your customer care. It was a clear case of misguide & unnecessary forcing the customer to pay the charges.

I once again request you to pl. chk the whole scenario at your end & reply to this mail as soon as possible or kindly revert the overlimit fee charged to me.

Pl. reply so that I can take further step in this regard.

Thanks & Regards

Rakesh Yadav
Manager (Accounts)
KAMADGIRI SYNTHETICS LTD.
(Unit - True Value)