[Resolved]  State Bank of India — Pension Arrears - 8 months delay already

Dear DGM Customer Services; Corporate Centre, Mumbai ;[protected] Dear REGIONAL MANAGER, REGION 3,DELHI ADMINISTRATIVE OFFICE
Dear AGM Region 3 agm r3; cmopsr3.[protected]@sbi.co.in; sbi.[protected]@sbi.co.in
Dear Manager Help Line


I initiated my case on 05 Oct 2009 and now it is nearly two months, nothing has happened so far in spite of my additional personal follow up.
The case is summarized as under:

Category of Pension : Premature Retirement
Issue Involved : Not Received the Arrears due to Revision due to 6th Pay Commission It is more than a 8 month case From the same case , I did receive Arrears due towards:

i. Gratuity
ii. Commutation

These were calculated by the Pay & Accounts Office. But whatever is to be calculated by SBI ( Arears of 6th Pay Commission), the Calculations are not done, hence Arrears not Credited.

Chandni Chowk centralized office for Pension said that they are doing the work but it should be done by the concerned Bank Branch. After interacting with the Branch ( Jawala Hedi) , now after 15 days they have informed that since all the papers are at Chandni Chowk as received from Pay & Accounts Officer.

I am at a loss to understand, where do I go.

The AGM/ DGM/ Help Line have not helped me so far.

All the papers have been sent by Jawala Hedi Branch New Delhi 110063 to Chandni Chowk on 23rd March 2009 for PPO number :[protected] Saving Bank Account number [protected]


Romila Chawla
Phone Number :[protected], 2527 9434,[protected]


-----Original Message-----
From: HELPLINE LHO DELHI [mailto:helpline.[protected]@sbi.co.in]
Sent: Friday, October 16, 2009 4:42 PM
To: agm r3; cmopsr3.[protected]@sbi.co.in; sbi.[protected]@sbi.co.in
Cc: [protected]@gmail.com
Subject: Fw: Case No : 936 dated 23 March 2009 from SBI Jawala Hedi- Non Payment of Arrears for over 6 months

KIND ATTENTION: REGIONAL MANAGER, REGION 3,DELHI ADMINISTRATIVE OFFICE



We forward the appended complaint, lodged on our website, received through Corporate Centre, Mumbai, for necessary action at your end to redress the grievance at the earliest, under advice to the complainant and to us.

SBI HELPLINE NEW DELHI L.H.O.
----- Original Message -----
From: "Y P Chawla" <[protected]@gmail.com>
To: "'dgm .'" <dgm.[protected]@sbi.co.in>
Cc: "'HELPLINE LHO DELHI'" <helpline.[protected]@sbi.co.in>; "'agm r3'"
<agmr3.[protected]@sbi.co.in>; <cmopsr3.[protected]@sbi.co.in>; <sbi.[protected]@sbi.co.in>
Sent: Tuesday, October 13, 2009 3:49 PM
Subject: RE: Case No : 936 dated 23 March 2009 from SBI Jawala Hedi- Non Payment of Arrears for over 6 months


Dear DGM- Customer Services
Corporate Centre, Mumbai
[protected]


Thanks for your E mail forwarding my request to all concerned on 7th Oct 2009.

On 12th Oct 2009, I decided to go by myself and follow up my case & filled in a following form (also attached separately to this mail), but came back empty handed & harassed.

Please see that my case is attended to urgently.


The details are as under:

State Bank of India
Centralized Pension Processing Cell
Chandni Chowk, Delhi

C. No : Case Number : 936 dated[protected] of Jawala Hedi, New - Delhi,
SBIN0006623 : Pension ID 577
Name of the Pensioner Romila Chawla
Account Number Saving Bank Account Number :[protected]

PPO :[protected]
Branch Name & Code SBIN0006623, JAWALAHERI , PASCHIM VIHAR, NEW DELHI 110
063
File Number : Case Number : 936 dated[protected] of Jawala Hedi, New - Delhi, SBIN0006623

Category of Pension Voluntary Retirement Enquiry / Complaint Not Received the Arrears due to Revision due to 6th Pay Commission It is more than a 6 month case From the same case , I did receive Arrears due to :

i. Gratuity
ii. Commutation

These were calculated by the Pay & Accounts Office. Whatever is to be calculated by SBI, the Calculations are not done, hence
Arrears not Credited.

Remarks I did visit SBI, Chandni Chowk on 12th Oct 2009. After Waiting for 2 hours there and submitting a paper like this, my turn did not come and had to Come back empty handed.
The Interaction with various officers at Chandni Chowk, I received the following Comments from Mr. Chawla , Mr. Rathi, & Mr Singhal ( CPPC) - Manager

1. SBI organized seminar to train the Branch Officers to calculate the arrears and send to SBI – Chandni Chowk for crediting the amount. The calculations sheet duly signed by the Branch is to be sent.
2. SBI – Chandni Chowk has now been sent additional Manpower numbering to 29 for calculating the arrears.
3. The arrears Calculations should be done by the Concerned Branch, but since they are not doing, we are helping you all, & there is only one person working on Pension Arrears of 4,50,000 pensioners , so please wait , it will take time for our case to be done.

The cases of all those who are coming with a reference are being attended to on Priority I am not sure what is correct & do not have any correct status , as to why my arrears have not been worked out & when these will be paid.

Signature
Romila Chawla
Phone Number :[protected], 2527 9434,[protected]






-----Original Message-----
From: HELPLINE LHO DELHI [mailto:helpline.[protected]@sbi.co.in]
Sent: Wednesday, October 07, 2009 3:38 PM
To: agm r3; cmopsr3.[protected]@sbi.co.in; sbi.[protected]@sbi.co.in
Cc: dgm .; [protected]@gmail.com
Subject: Fw: Case No : 936 dated 23 March 2009 from SBI Jawala Hedi- Non Payment of Arrears for over 6 months

KIND ATTNTION:ASSTT GEN MANAGER(ADMN) ADMINISTRATIVE OFFICE,REGION 3,DELHI



Mail received through DGM (Customer Service), Corporate Centre, Mumbai is forwarded for necessary action at your end to redress the grievance of the customer at the earliest, under advice to customer and to us.



SBI HELPLINE NEW DELHI L.H.O.
----- Original Message -----
From: <dgm.[protected]@sbi.co.in>
To: <helpline.[protected]@sbi.co.in>
Cc: <sbi.[protected]@sbi.co.in>; <[protected]@gmail.com>
Sent: Tuesday, October 06, 2009 2:28 PM
Subject: Fw: Case No : 936 dated 23 March 2009 from SBI Jawala Hedi- Non Payment of Arrears for over 6 months


> NEWDELHI LHO / CPPC
> Please attend to the grievance forwarded. The customer may be advised
> of the steps taken for redress. Please advise us when the grievance is
> redressed.
>
> DGM, Customer Services
> Corporate Centre, Mumbai
>[protected]
> ----- Forwarded by DGM CUSTOMER SERVICE CORPORATE CENTRE
> MUMBAI/CORP/SBI/SBG on 10/06/2009 02:23 PM -----
>
> From:
>
> To: <dgm.[protected]@sbi.co.in>
>
> Date: 10/05/2009 03:54 PM
>
> Subject: FW: Case No : 936 dated 23 March 2009 from SBI Jawala Hedi-
> Non Payment of Arrears for over 6 months
>
>
>
> From: Y P Chawla [mailto:[protected]@gmail.com]
> Sent:: Monday, October 05, 2009 3:51 PM
> To: 'helpline.[protected]@sbi.co.in'
> Subject: FW: Case No : 936 dated 23 March 2009 from SBI Jawala Hedi-
> Non Payment of Arrears for over 6 months
>
> Dear Manager Help Line SBI
>
> Forwarded the trailing mail for help please.
>
> We are not able to get Mr Singhal on Phone as the Phone is busy . And
> not busy no one picks up the phone[protected]
>
>
> Thanks
>
> Romila Chawla [protected], 2527 9434
> B-5 / 88 Paschim Vihar New Delhi 110063
>
> From: Y P Chawla [mailto:[protected]@gmail.com]
> Sent:: Monday, October 05, 2009 3:20 PM
> To: 'sbi.[protected]@sbi.co.in'
> Subject: Case No : 936 dated 23 March 2009 from SBI Jawala Hedi- Non
> Payment of Arrears for over 6 months
>
>
> Dated[protected]
>
> Dear Manager SBI Chandni Chowk , Pension Cell –
>
> Kind Attn. Mr Singhal Fax Number 2386 6269
>
> Ref : Case No : 936 dated 23 March 2009 from SBI Jawala Hedi
>
> I was given the name of Mr Singhal Manager dealing my case with
> Telephone number[protected]Seems to be out of Order) & 2386 5063
> (no one responds).
>
> I have not received the Arrears due to Revision because of 6th Pay
> Commission till date . It is over 6 months now.
>
> The Chandni Chock Branch seemed to have worked only on the
> Calculations that were done by the Pay & Accounts Office of the
> Education Department - Delhi Govt. & Paid Arrears for Gratuity &
> Commutation on 31st March 2009.
>
> The arrears of Pension were to be worked out by the State Bank of India at Chandni Chowk Branch & some- one has forgotten to look into
> the file for Pension Arrears ( the third arrears) after arranging two
> arrears listed above.
>
> All the papers have been sent by Jawala Hedi Branch New Delhi 110063 for
> PPO number :[protected] Saving Bank Account number [protected]
>
> Please look into the above, urgently as I am pained due to this delay.
>
> Thanks
>
> Romila Chawla [protected], 2527 9434
> B-5 / 88 Paschim Vihar New Delhi 110063
>
>
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Aug 14, 2020
Complaint marked as Resolved 
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sir shri chand exserviceman ppo s/c/33957/81 i amm getting defence pension through sbi hodal 4239 made by sbi chandni chowk new delhi sbi chadni chowk recovered my 22 months defence pension to say that enhanced pension befor 22 months that pension fixed by sbi chandni chowk new delhi when mr jain takeover the charge the adopt a new formula for income only from defence person to say lost your document come to me in the evening and i shall wait for you and come withmoney as said to me demand rs 20000 otherwise recovered rs 100000 mr jai rung to me at least three four times and roughly talk and shut up your mouth bleedy come with money iam on the way that mr jain can understand itolled him iam aged so can not walk and no travel too more specialy in crowed area mr jain again abused me if you will not come and not bring moneyrs 20000and your other ppo i tolled him that time iwas retired only one ppo and second ppo on the papers and in 1981no discription on ppo only date of retiredment that is my date of retired 30/6/1981 and 2nd the pension he will get my pension that time rs 130and commutation gratuaty and home address nothing els on this base DPDO DELHI paid my pension on all these paper DPDO never asked send othersppoand DPDO paid upto 2005 sept but mr jain idonot know come with demand rs20000 then i said please speake politely and understand what i am saying iam also sbi retired employees and myPF NO 2660458 then he said you go any where either chairman and cgm and put off phone and after that he recovered rs 104077 that is my 22months pension all amount that paid sbi chandni chowk all recovered and not pay to mr jain rs 20000 mr jain reduce my bank pension also now you can immage in dec 2010 my bank pension paid rs 11498 and jan 2011 bank pension paid rs 10602 and feb2011bank pension paid 9972 can you immage and mr jain not able to calculate the meaning of serviceweightage goverment of india give upto 10 years to those retired before 1994 for fifteen years and now cppc asking to bm hodal send ppo otherwise duplicate the office from heis retired sir actually mr jain lost his minde balance and he is no knowledge in front of sbi chandni chowk DPDO office can confimed and a cir cular i have sent to cgm delhi circle by registred post you send email i send other circular to you again otherwise demand fromcdap allahabad and for serviceweightage for retired before 1994 circular with sbi hodal and sbop hodal can obtain the circular can obtain from DPDO DELHI and can be from computer on web site for defence retired pension fixtation before terired 1994 and last before that fixed my pension also wrong that should be 5515 basic immediatly reply or email mob [protected]
sir shri chand exserviceman ppo s/c/33957/81 my 22months pension not paid what ever paid mr jain fraud from bank because no basic pay 5102 and defence ministry fixed for pension and in service pay scale on ther basewhere mr jain doing that own law and order and pay ment from his way chairman and cgm delhi lho agm only pupet so not hope from cgm lho delhi chairmansbi now court only the aim to goto look after and save from corrupted employees from sbi this last all ismostlycorrupted i have daily 7 complaint but not in computer

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