[Resolved]  State Bank of India — transaction declined-amount deducted twice

I am Pavan Chandra Sekhar.K, working as Engineer, ESSAR STEEL LIMITED, Visakhapatnam. My salary account (A/c No [protected]) is in SBI Kirlampudi layout Visakhapatnam. My contact number is [protected].

On 4th Oct 2009 night at around 2130 Hrs (displaying as 5th Oct 2009 in my account statement) , I tried to draw an amount of Rs. 4000/-(INR) using my SBI ATM card. The transaction was declined and the amount was deducted twice. The transaction number is “6483” and Axis bank ATM Id is “S1AC369”. I have given a complaint in my branch on 5th Oct 2009. They have put a complaint in service desk. On 15th Oct 2009, I received 4000/- for the original transaction. The second amount i.e., the amount that was deducted with the same transaction ID (6483) and ATM ID (S1AC369) as the previous, I did not received.

On 02nd Dec 2009, ATM AGM has sent a reply to the accountant in SBI Kirlampudi layout branch stating that he would deposit that amount in Accountant account within two to three days, and after receiving that amount, the accountant has to credit the same in my account. But, I did not receive that amount yet.

Later, I called upon [protected] and launched complaint on Jan 7th 2010. They has given me Hyderabad SBI branch number. I called upon that number several times. They are not lifting the phone. I was given a ticket number and the same was closed on 15th of this month stating that my issue is taken care of competent authority. I went to bank and enquired about the same. They said that they did not receive any information regarding that. On 24th Jan, 2010, I asked them to reopen the complaint that they have placed previously. Again the same thing has happened. But, I did not receive the amount yet. I again called [protected], they asked me to be patient for some more time.

It has been four months since I launched complaint. I have made calls to local authorities and [protected] several times. I went to SBI kiralmpudi branch several times. But my issue was left unsolved.

I am not knowing what is happening…………..

So, I request you to kindly look into this issue and do the needful at the earliest.