[Resolved]  State Bank of India — repeated wrong transactions in the pass book

Since there were repeated wrong transactions amounting to Rs.1,84,000 made by the State Bank of India, a complaint was lodged to the Prashant Vihar Police Station and the concerned State Bank of India Branch viz. V.P. Ghest Institute, Delhi University on06.11.2009(Proof is available). A complaint was also lodged at the State Bank of India Web Site vide Complaint Ticket :CC[protected]. helpline.[protected]@sbi.co.in vide their e-mail on Monday, Nov. 9, 2009 at 2,58 PM addressed to helplline.[protected]@sbi.co.in sbi.[protected]@sbi.co.in and copy to us stated that it has been observed that some wrong transactions have been made without any notification of the account holder and the amount 1,84,000/- shall be refunded to the account holder througha bankers cheque from regional head office. copy of the mail is reproduced as below:

-- Original Message -----
From: helpline.[protected]@sbi.co.in
To: helpline.[protected]@sbi.co.in
sbi.[protected]@sbi.co.in
Cc: complaints.[protected]@sbi.co.in
<malhotra.[protected]@gmail.com>,
Sent: Monday, Nov 09, 2009 2:58 PM
Subject: Customer Complaint Response from SBI.co.in

As the compliants received through the web portal it has been observed that some wrong transactions have been made without any notification of the account holder. The amount 184000/- shall be refunded to the account holder through a bankers cheque from regional head office. A call shall be received to the account holder on the mobile number registered in the compliant on the portal for the collection of the cheque from the head office.
Kindly bear with us to provide you the best services.

Complaint Ticket Number : CC[protected]

Name : Punita Malhotra
80 Saraswati Appartment, Sector 9, Rohini
Account Number: [protected]
Branch Name: VPCI, Delhi University, Delhi
Email : malhotra.[protected]@gmail.com
Phone No : [protected]
Mobile No : [protected]
Product : ATM Service
Complaint : Account Related - ,Cash not dispensed in ATM but account debited
Message : Transactions are done without any notice of the account holder.
- Show quoted text -

After that we have visited various branches of State Bank of India, V.P. Chest Institute, Parliament Street, Delhi University with representations and so many mails have also been sent to them but nothing has been heard so far. Through your Forum, it is expected that we will get our hard earned money. I and my wife both are Government Servants.

Yours faithfull,

sd/-
(R.K.Malhotra
80, Saraswati Apartment,
Sector 9, Rohini-110085