[Resolved]  State Bank of India — Complaint for delaying to settle EMD Loan A/c

Address:

Chandigarh, Chandigarh

Dear Sir/Madam

1. I had taken EMD Loan from SBI PU Branch, Sec 14, Chandigarh for applying Chandigarh Housing Board (Sec-63 Housing Scheme) on 26-27Apr 2008 by depositing the required amount and requested document + procedure. Below are the details
Loan Account No : [protected]
Amount : Rs 2,91,405/-

2. After more that 3 years in Sep, 2011, SBI officer contact me to settle my EMD Loan A/c with outstanding stating Rs. 4,69,025/-. On requesting of the relevant document the bank again gone to sleep for few more weeks. Meanwhile I continues contacting bank branch (Officer and Branch Manager) over phone but when I haven't received the required service. I had taken leave from my office and visited the Branch. Where I discover things are more verse as after speaking for more than hours here and there, SBI officer come-up to see the case. Finally after huge argument with the officer, he given me the documents related to the Loan A/c which is my right to see the document. But argument happen I don't know why.

3. After seeing the document I was shocked. First of all bank never contact me on time. Moreover I had been not communicated by bank any time on my permanent address which i gave in EMD loan form of bank during year 2008. Moreover they are keep on saying and telling that they have send me reminders on my temporary address, which is returning back to them as it is a registered post. In spite of knowing returning registered post there bank employees never bother to send single letter to my permanent address (which is also given in the from just below the temporary address) to intimate me and now after 3 yrs, they are telling me to clear this much amount. Please provide me justification over this issue. Moreover when I took EMD loan that time I had not been given any document by bank in which I could able to know about the fluctuation of interest and bank keep on changing their interest rate during entire year which is also not intimated to me by any letter communication on my any of addresses, which I came to know when I visited there branch in 08 October 2011.

4. Moreover I am Govt. servant in Ministry of Defence and I have to move as my service required movement. I had given Gwalior AirBase as my permanent address of communication in EMD Loan Application. Bank Branch never send any communication to permanent address after so many FAILURE on temporary address.

5. Now, from past one month (whole Oct2011) I am making phone call to Branch Manager on regular intervals as he asked for. These call I made not to wish Diwali or Just "Hi-Hello" but to settle the case asap, but Manager is in different mood to handle this issue. Either he cut the phone call or say "I am looking into and let you know, Call me on next week". Day by day passing nothing is happing only interest in increasing without any reason as some of your responsible employee are not acting on time. In Defence if we miss anything very SMALL thing then we defiantly lost LIFE and war is obviously, this line will not effect or cost you as you are always on the side of getting someone's hard earn money as interest which is due to mistake of someone else.

6. After all my effort, Branch Manager told me that he can settle the case on 10% interest as it was mention on EMD Loan Application where currently Loan A/c is running on 17% interest. When I asked for the written communication then what he sent is wonderful i.e Rs. 4,69,025/-. Either is not able to understand the english language or not in mood to settle the case. Currently I am posted in remote area (ANDAMAN AND NICOBAR ISLANDS) from where I can't visit the branch on regular interval to resolved this matter and same thing I request to Manager also. But still there is no way-out I am seeing.

7. I request you to looking into this matter on urgent basis as outstanding amount is increasing day by day without any reason. I have money to immediately settle the case but I want everything in written which Branch manager is not ready to do so.

I highly appreciate your concern and time to resolve this matter on urgent basis. Looking for your early reply and action.

Thanks & Regards
Ramesh C. Singh
+[protected]