State Bank of India — Mobile recharge facility

Address:Chennai, Tamil Nadu

Myself Zarina Salim, recharged using SBI mobile banking application, I got the message informing that the transaction is successful but the balance was not credited, I did it again, but the same thing happened.

I tries contacting the SBI customer care, they are telling that they dont have any information on that.

Are these people trying to make a fool of customers. I understand that if there is any network issues, recharge might not happen, but why message giving fake information telling that recharge has happened and who is answerable to my query?

I want to know whether this will problem will repeat and also want Rs.6/- back that they have charged for recharging using mobile application.

Kindly do the needful.
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    State Bank of India [SBI] Phone
    +91 80 2659 9990
    State Bank of India [SBI] Address
    No.65, St Marks Road, Bangalore, Karnataka, India - 560001
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