[Resolved] State Bank of India — False Advertisements

usanup_iyengar

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

Hello Sir/Madam,
It would be really helpful if you would help me on this.

The SBI have advertised in website as Welcome offer- first ATM withdrawal of 100Rs is free. Please see the attachment.
But When I withdrawn Rs100, I have been charged Rs 300 as penalty for withdrawing.
It’s a common sense that if you know you will be penalized if you withdraw from ATM using credit card, nobody would do that for just Rs100/-

Now I am not getting any response from customer care nor bank people. Bank people are rejecting the complaint saying we don’t deal with credit card, kindly call customer care.
Customer care are rejecting/ignoring the call and complaint and even they are not sure about it.

All false advertisements are made by SBI credit card division.
If this is the Case with SBI , where should the common man go.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

State Bank of India [SBI] Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr Iyenger

We have noted your concern. Pls mail us your contact details and card number on [protected]@ge.com. We will get in touch with you soon to address your query. Kindly mention the reference no. 07 13 03 in your mail.

Sincerely,
SBI Card Cares

State Bank of India [SBI] Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr Iyenger,

We are awaiting the additional information/documents from your end to help us address the issue raised by you. Please write to us at [protected]@ge.com with the required information.

Sincerely
SBI Card Cares