[Resolved]  State Bank of India — Fraud by Employee of SBI

Address:

Delhi

Dear Sir,
My self Parveen Gupta having salary saving account no. is [protected] with SBI from last 5 years. The account is going on smoothly without any problem during this tenure.

But now I am facing a very serious problem.

I have tried to withdraw the money from SBI ATM (ID S10A[protected], NTPC Badarpur (onsite) ) on 20/04/2012, the history of transactions is as follows:
Sl. No. Transation no. Time Amount Requested Amount Delivered Amount Short delivered
1. Details not available 20,000/- NIL NIL*
2. 6930 13:36 20,000/- 6,000/- 14,000/-
3. 6931 13.40 10,000/- 10,000/- NIL
4. 6932 13.41 10,000/- 10,000/- NIL
5. Details not available 4,000/- NIL NIL*
6. 6934 13.44 10,000/- 10,000/- NIL
• Because no any amount debited in to account.
So, in nutsell Rs. 14000/- short delivered to me.

I have registered complaint at customer care (no. [protected] (20/04/2012) and [protected] (28/04/2012)) and also given written complaint to the Mr. Sanjeev Kumar – Branch Manager - NTPC, BTPS (Badarpur) Branch (mobile no. [protected], land line[protected].

But after passing of more than 4 months there is no any solution provided to me, they are just saying we have not found extra money in ATM. I have got CCTV footage which are of very poor quality, but you can judge that there was some problem in the ATM machine.

I request you to help me out in this as I suspect that fraud is done by some employee of the bank.

I have all the papers with me and copy of mails written to bank officials.

Regards,
Parveen Gupta
[protected]