[Resolved]  State Bank of India — EXCESS RECOVERY

Address:Gurgaon, Haryana

Sir
I have a SB account No. [protected] with SBI GURGAON (01565)& I am submitting following greivances. You are requested to redress my grievances at an early date please.

That Sir, I have purchased a Air India ticket through my ATM debit card ( A/c No. [protected]). But on checking my transactions, it is revealed that an amount of Rs. 2912/- has been extra debited from my account ( Twice Debit). The original purchase amount was Rs. 2912/- only. But debited twice.

I have preferred my complaint to concerned air india official and on checking by them they have told me that the error occured is from ATM side.A message received from Air India official which is quoted below .

We have checked our records ,you have tried booking twice and one transaction got failed because money not received but for the second attempt it was got success and money deducted ,tickets also issued.
Pls find attached details from our gateway bank shows status of payment is "failure(internal processing error)" means money not received.
You have to check with your bank for the reversal if debited your account twice.


Sr.NoBank IdMerchant IdPayment IdPGI Ref. No.Ref. 1Ref. 2Ref. 3Date of Txn Amount (Rs.ps)Status IP Address
1SPGAIRINDIA[protected]MSPG[protected]AIBE2876054-JD698-0AIBE2876054JD69810/01/2... 15:59:042912.00FAILURE(Internal Processing Error)117.242.185.114
================================================================================...
Sr.No Bank Id Merchant Id Payment Id PGI Ref. No. Ref. 1 Ref. 2 Ref. 3 Date of Txn Amount (Rs.ps) Status IP Address
1 SPG AIRINDIA [protected] MSPG[protected] AIBE2876054-JD6LV-1 AIBE2876054 JD6LV 10/01/2012 16:05:40 2912.00 SUCCESS 117.242.185.114

Sr.No Bank Id Merchant Id Payment Id PGI Ref. No. Ref. 1 Ref. 2 Ref. 3 Activity Date Activity Amount(Rs.ps) Bank Status Status
1 SPG AIRINDIA [protected] MSPG[protected] AIBE2876054-JD6LV-1 AIBE2876054 JD6LV 11/01/2012 13:14:06 2912.00 NA SETTLLED


Please look into the matter and it is requested that the extra debited amount may kindly be credited into my above SB account.


An early action in this regard is solicited please.


Yours faithfully,
GIRI RAJ PRASAD
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Aug 13, 2020
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