[Resolved]  State Bank of India — Complaint regarding wrong entry in Passbook

Address:

Bellary, Karnataka

Respected Branch Manager,



I would like to bring to your kind notice that there has been a wrong

entry in my pass book.



To be specific, I have a joint savings bank account in SBI, Hospet

branch with branch code 10066 in the name of Shantha Kiran M & Kalyana

Chakravarthy M with account no [protected]-6.



On June 20,[protected], we had submitted a cheque for collection

bearing no 623477 with amount Rs 67190/- to SBI.It was updated in

passbook that on 29-06-07 SC 15996596 has been paid and Rs 67190 has

been credited to our account.An amount of Rs 395 was deducted from the

available balance on 29-06-07 as a part of SC commission.



At the end of June month,2007 the interest was calculated and credited

to our account and on July 3rd[protected] the pass book entry showed

that uncleared amount is zero.This clearly shows that the cheque was

not dishonored.



In between there were several transactions like we have withdrawn an

amount of 71500 on July 10th 2007 and many other ATM transactions in

2007,08 ,09 and 10.



Suddenly after long time i.e about 3 years later on 22-12-10, it was

mentioned that SC dishonored . The cheque number was the same as i

mentioned above i.e 623477 which we submitted in june 2007 and an

amount of 67190 has been debited from our savings bank account.



I was in Hyderabad at that time and relied on ATM to know the balance

and status of my account.We were not informed about the dishonor of

cheque through phone or notice and amount was debited from our

account .Strangely ATM also did not show anything abnormal.



When we returned to Hospet and went to bank for passbook updation only

then it was mentioned about the SC dishonor.



So to be brief i would like to file a complaint regarding this matter.



1) If there has been any wrong entry in our pass book,i kindly request

you to credit back the amount to my account along with interest

2) If the cheque is dishonored,then the bank should have informed us

within 15 days or 1 month.But after 3 years , suddenly the cheque has

been dishonored and customer was not even informed about it.ATM also

did not show any deduction in available balance.



So this is clear case of negligence from the bank staff.I would

request you to please take action against the staff for this

negligence and debit the amount from his account and kindly credit the

amount to our account.



This act has led to mental agony for us and staff in the bank are not

at all responding positively.We believe SBI is a reputed branch and

expecting such mistake,negligence is against the goodwill of the bank.



Hope you do the needful and take the action immediately as we are

suffering with no mistake of ours.



If you need any further details kindly let us know.



Thanks and regards

Shantha Kiran