State Bank of India — NON ADDRESSING REQUESTS

Address:

Jharsuguda, Odisha

I may please reiterate chronologically on the subject I have been contacting SBI Cards for credit Limit increase past 2 months:
1. I first applied for credit limit increase in the prescribed format along with attested copies of relevant documents by ordinary mail to SBI specified address.
2. After about 15 days i inquired customer service and I was informed that the request is pending process for want of additional documents (last 3 months bank statement showing salary credit)
3. Immediately I send the online statement in PDF format to your email.
4. I then inquired after about 7 days about the receipt of the same and was Informed that it was not received by SBI.
5. I send the documents again. Please see the following acknowledgement mails :
a. CaseID=[protected],
b. CaseID=[protected],
c. CaseID=[protected],
d. CaseID=[protected],
e. CaseID=[protected],
f. CaseID=[protected],
g. CaseID=[protected],
h. CaseID=[protected],
i. CaseID=[protected]
6. Subsequently I received a mail saying “We are currently unable to review the credit limit assigned on your card account “.
7. I replied requesting for specific reason for the above statement.
8. I received a reply saying that since I have an offer for temporary credit limit increase, my request cannot be processed.
9. I then replied requesting to cancel the present offer, and consider my application for permanent credit limit increase.
10. I received a call to this regard, wherein I had to explain in detail all of that has been mentioned here above.
11. After the conversation I got this enclosed mail, that all my queries have been completely addressed and to my utmost satisfaction which is a FALSE statement. I am yet to know the status of my original credit limit application.
I have made numerous communication in various forms to SBI Cards, but the customer support have been really below standard.