state bank of india, karunagappally branch - decline to provide accont information regarding credit of my payment

I, Sajayan Gangadharan, have a saving bank account in State Bank of India, Karunagappally branch, Kollam District, Kerala State. My acct No is 20026442044. On 31 May 2012, my pay accounting office crediten an amount of more than one lakh rupees. But the Bank same have not been credited by the Bankers. On enquiry from my accont office, it is found that the Bankers have rejected the payment without any reason. I am trying to traceout the reason from my bank telephonically as well as through my wife. I am away from my native place as a seving person. As per the statement of bankers they are not responsible for the creding the payment.

My wife again enquired about problems of my account if any? but they are denied to give any details.
Now a days Govt Oriented Banks have no interest in their dealings and customers. Because they will get their payment in time whout having any risk as a Govt bonafied establishment.

Now I am facing difficulties in crediting my salary.