State Bank of India — Consumer is Treated as a Beggar

Address:

Kerala

Sir,
I am an Asst Professor in National Institute of Technology Calicut. I applied for a Realty Loan as a first step to apply for a house loan. All the relevant documents were submitted. Even after One month the loan has not been sanctioned. I applied in NITC Branch of SBI near Calicut where the manager is one Mr. Rajgopal. The Loan is supposed to be sanctioned by Chief Manager Mr. Mohandas from RASMECCC, Kallayi Calicut(His Tel No: +[protected] . There was a legal paper verification, then site visit two times. All the norms had been fulfilled .Only loan has not sanctioned so far. We are totally frustrated . The attitude of the SBI Manager is such that costumer is often treated as buggers. I really doubt that some other banks might have hired the core officers of SBI and assigned them with a duty to take totally negative attitude towards the customers so that other banks may get better business from that locality. A new enquiry has to be initiated in this regard. We are going to move in the Banking Ombudsman and consumer court as it is already got in to our nerves.Frustration beyond explanation. Please dont approach SBI if you have any other option left.
Lijiya .A