[Resolved]  State Bank of India — ill-behaved manager

Address:

Palakkad, Kerala

my name is achuthan.v.r.i am a regular customer of s b i with an account number:[protected] at muthuthala branch.i have availed two housing loans( number:[protected] and [protected]) from the
s b i muthuthala branch and i am repaying from my s b account as per the standing instructions given.on many occasions before this,i had submitted standing instructions in this regard.but all of them were lost due to careless file keeping in the bank.so i gave up repaying the installments of loan from my s b account as per the standing instructions and started paying in liquid cash directly into bank.i confess that there were failures of payment towards the loan.
as the matters stood when i retired from service,i have paid a bulk amount into the housing loan.as i have not been supplied with any passbook or other documents as proof for my loan into which all the loan payments are entered as per date of payment,i cannot remember how much amount has been paid back into the loan.and once again i have given standing instructions to pay the amount from my s b account.as per the standing instructions given recently the date of payment of loan has been fixed on 3 working day of every month,and the payment of loan is on the smooth go.

besides this i have also taken a personal loan.(number:[protected]) but not a single document of that personal loan is issued to me for my reference.i have paid a bulk amount into this personal loan too.but i do not know whether i have closed the loan or not for lack of documents issued to me.
now a days a lot of alert messages have been sent by the s b i.
all these messages i got so far are given below:

(1) From BZ-CBS-SBI

Dated:27/11/10 at 14:31 hrs

PDC/ECS/SI of Rs 1983.00 on a/c
XXXXX376025 is due on
01122010.Please ignore,if already
paid

(2) From BV-CBS-SBI

Dated:28/12/10 at 20:41 hrs

PDC/ECS/SI of Rs 1983.00 on a/c
XXXXX376025 is due on
01012011.Please ignore,if already
paid

these messages are due to the ignorance of honorable bank officials or due to their slackness to inform the day to day affairs including the matters of loans towards the higher authorities.

after getting these alert messages,once i went to the bank to enquire about this.when i asked the manager who is a new comer, about the messages,he told me that it was the practice of the bank.
then i replied very politely that it was due to the lack of information they give to the higher authorities.
and he was hot tempered.he was even unwilling to keep cubicle etiquette protocols that will likely make any customers easier to handle.

soon i quit his glass cubicle,quite dejected for the ill-treatment i got from the manager of a bank under public sector.

if he were my student during his schooling he would not have treated a customer so poorly a manner.

now after all this background i got another alert message from the bank on saturday,i.e yesterday 15/01/2011,which i quote below:

(1) From BV-CBS-SBI

Dated:15/01/11 at 13:58 hours

Interest rate on account
XXXXC502571 is changed to 07.
0000%
as on 140111.Please
contact Branch Manager for any queries.

(2) From BV-CBS-SBI

Dated:15/01/11 at 13:59 hours

Interest rate on account
XXXXX502571 is changed to 07.
0000%
as on 140111.Please
contact Branch Manager for any queries.

when i referred to my account numbers i knew that i have not at all subscribed to such an account number ending in "502571" in the s b I muthuthala branch.but as per the alert message i got, i soon called to the manager.soon he retorted that he has no time to answer my queries then.and he was getting angry again.i told him he doesn't need to give ear unto the grievances of customers.

this never brings any good for the concerns,especially when it is under the public sector.the managers mr.javahardas,mr.rajan and many others (all of them have been transferred to different branches) had not at all given any bad treatments to the customers as far as my experience is concerned.and many other officers and field officers have given the customers the best treatment they could.mr.john,mr.narayanan-transferred from the muthuthala branch-etc were also very refined.
now mr.jayarajan,mr swaminathan and all other officials are also giving cultured treatment.
but this new manager(i even do not remember his name and i do not want to) is very poorly mannered.
so please give him a good treatment and teach him how to be a well-mannered civilian,a great civility

i want to protest this ill treatment from bank.

i would like to seek help from consumer court on this issue and give me justice.