State Bank of India — Non-Responsive staff

Address:

Gautam Buddha Nagar, Uttar Pradesh

I have been willing to open an account at SBI, Sec-63, noida Branch. However, on my first visit, i took a confirmation about all the required set of documents. Since all my Government ID proofs have my permanent address (of Jaipur), I was asked to get a letter from the HR. After a few days i went with all the documents including the employee experience letter in the same format as specified by the bank official. They said this isnt the one we need, get another letter which specifies that the company address can be used as the correspondence address by the bank. Now the HR refuses to issue any such letter as they say that many of our employees have taken the letter in the same format for opening accounts at various nationalised banks including SBI.
On trying to contact the Sec-62 and Sec-63 branches, no one even picks up the phone. I dont know whether those phones are only for making official/personal calls and not taking any incoming calls. If these SBI branches dont even have to attend the phone calls, why are these contact numbers available on the bank's website.
They are not ready to take the lease agreement for using the residential address as the correspondence address. I have all the other utility bills (credit card, mobile phone bills) with my company's address. They are not even ready to use any of those Documents.
I am really stuck with these people. They dont specify documents in the first visit, dont pick any calls, Branches become functional AFTER 10 am, Close at 4pm, this time also includes a 1 hour break. Do they expect us to pay a visit every second day for every small query? That too BOTH THE BRANCHES. That's even worse? How can a salaried person leave his office every second day just to get stuck with them. SBI is a nationalised bank and If i have all the ID proofs at the same residential address (Voter's ID, Driver's License, Passport, PAN card), though of a different state, why cant it be a hassle free procedure? These ID proofs are issued not just by the state government, then why the bank's functionality is limited to specific states and cities and sectors?
How can the government even expect to leave behind the private banks with such a latency?
Isnt there anyone to regularize their functional approaches?

Regards
Megha