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State Bank of India - overcharging on the settlement

 
4 Reviews
User
  Geeta Gandotra on Apr 17, 2012
I have written to State Bank of India, Chairman, Customer Care but till now have not received any feedback and in the meantime, SBI keeps calling me for more money, which they do not seem to understand that I dont have.


13 April 2012

Chairman
State Bank of India
Customer Service Department
Sate Bank Bhavan, 4th Floor
Nariman Point
Mumbai – 400021

Dear Sir,

My name is Geeta Gandotra and my Credit Card No is 4317575064378582.

I received a settlement letter dated 18/10/11 in which a settlement was made by the bank for 2 installments of Rs 8500/- each to be paid on 31/10/11 and 30/11/11. I have made cash payments for the said amounts but unfortunately due to my circumstances the amounts were paid after the due dates.

I am a senior citizen of 60 years and of poor health I am also single and currently not working.

However I was relieved when I made the payments and the matter would be closed, but unfortunately I get a call again from SBI collection department to pay Rs 19000/ again, due to not paying on time. I have already paid Rs 10,000/- by cash.

It is my humble request to you to please look into this and as a goodwill gesture to please waive off the Rs .9000/- I am very sure that the bank can surely close my case now, as I have already paid in total Rs. 27,600/- as I also feel now, that this is really harassment and it is effecting my health and I feel mentally and physically tortured.

I am really in no position to pay anymore money, I am totally dependant on my daughter and I cannot ask her for anymore and I have no savings, since I brought her up and married her all single handed.

I humbly beg you to please close this case, on atleast humanitarian grounds and look forward to hearing from you.

Thanking you once again.

Best Regards,
Geeta Gandotra
Mob: 9811075027
Complaint comments 3 Comments     Updated:
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Comments

N
User
Nitin Bansal State Bank of India  - India
 

Credit Card Overcharging - SBI

This is regarding my SBI credit card. I got SBI credit card, but after 3-4 months, I found out that they were charging more than what I was using it. I called SBI call center and they informed that those were some insurance and some service tax on that. I requested them to cancel it and they didn't do anything. I then sent them my credit card by cutting it into pieces and requested on phone to cancel it. They said they will cancel once they receive the card. I am not sure whether they received card or not, but they did not cancel it and then after 1 year started calling for late payment final settlement. To avoid such troubles, I agreed for full and final settlement and paid them Rs 1000, towards full and final settlement. Now after 1 more year, they are saying still your Rs4000 is pending and you need to pay that. When asked about Full and Final settlement. They informed that you needed it to pay by 31st Jan. You paid on 2nd Feb. But I have receipt that I paid them on 29th Jan. Still they are sticking to that thing and still troubling me.
N Apr 18, 2012 by
User
SBI Card Cares  
 
Hey Customer,

We regret the inconvenience you have faced.
We are looking into the issue currently.
Soon we will call back to address your concerns.

Sincerely
SBI Card Cares
N Apr 30, 2012 by
User
SBI Card Cares  
 
Hey Customer,


We have been trying to get in touch with you but unfortunately we have not been able to do so.However we would like to inform you that your query stands resolved.Please call SBI Cards helpline for further assistance.

Sincerely
SBI Card Cares

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    State Bank of India - overcharging on the settlement