[Resolved]  State Bank of India — against branch manager

Address:

Jalpaiguri, West Bengal

TO , THE CHAIRMAN 27th march 2011
MR.OMPRAKASH BHATT birpara
STATE BANK BHAWAN P B NO.12
MADAME CAMA ROAD MUMBAI-400021
From
Ram Pratap Choudhuary
S/o Sri Satyanarayan Choudhary
Bhanu Nagar Colony
P.O. Birpara Dist. Jalpaiguri -735204 (West Bengal)
To
Dear Sir,
Sub: Complaint against Mr. Dilip Das, Branch Manager, S.B.I. Birpara Branch and branch code-02025 telephone no.[protected]
I have a Bank Account No.[protected] in name of Ekta international at S.B.I. Birpara Branch since 3 years.
State Bank of India, Birpara Branch is the first and oldest bank of this very commercial town and was a priority fully computerized bank in the Dooars Region of North Bengal, but, I am sorry to mention that I cannot give you a very enthusiastic report on the operations of the bank in the present scenario under the ‘ not so able’ administration of the Branch Manager, Mr Dilip Das. He is devoid of rational thinking and all other finer instincts usually present in people holding such responsible positions and has literally shaken the foundations of banking.
I applied for Net Banking Facility about 1 year back and was given this facility by the Bank covering NEFT, RTGS, OLTAS, Draft Facility etc.
I am working with my father who is a Tax Practitioner since the last forty (40) years and am also a distributor for various cable TV networks. Both services require constant and regular usage of Net Banking, OLTAS for Govt. and Tax Challans and NEFT, RTGS and Draft Facility for Cable TV Services.

Unfortunately, the internet banking facility provided to me by SBI, Birpara is faulty most of the times preventing me in making use of the same. My repeated verbal complaints to Mr. Dilip Das, Branch Manager, SBI Birpara fell on deaf ears. I then gave a written complaint and request to the Branch Manager to regularize the net banking facility (copy enclosed) but till date there has been no response from his end. I have been constrained to use the net banking facilities of HDFC Bank, Siliguri in lieu.
On 23rd march 2011 I visited SBI, Birpara for making a RTGS but Mr. Dilip Das, Branch Manager who had probably taken offense to my written complaint (mentioned in above Para) used repulsive, unmannerly and uncivilized language and ordered the bank guard to throw me out of the bank. This was least expected from a Branch Manager of the largest and most prestigious bank of our country. I had come in my capacity as an old client of the Bank to avail services offered by it only to be treated like a third grade hooligan. This action of Mr. Dilip Das only shows how mean the man is and also proves that he is a very poor public relationship officer.
Now coming to Mr. Dilip Das, the Branch Manager, the local public and even the bank staff will ear witness to the fact that this man has been abusing his position and pestering clients to invest in SBI Life and its products during cost of the banking hours thereby neglecting the actual job for which he has been designated in the bank. It is no longer a secret that if anybody wants a Bank Locker, OD, CC, RTL, Loan or any other facility in the bank he will have to take a product of SBI Life only after which he will be entertained. Maybe the commission earned by Mr. Dilip Das Through SBI Life products is more important than the functioning of the Branch which he is heading and overrides all considerations. Literally he is simply like a parasite on clients. The greed for personal financial gains has blinded him to the fact that he has been misusing his position as the head of the institution producing an in conducive bank environment. as per SBI branch manager theory SBI life & SBI mutual fund products are better than SBI fdr and given better return than SBI FDR but we know that SBI life & SBI mf products are on market risk and not any guarantee return but SBI FDR are guarantee return on interest rate running on that time. Then, why the SBI BM mislead the innocent customer .
I enclose Photostat copies of SBI Birpara client’s passbooks where entries made by the bank are obscure and not readable. It becomes very difficult to file IT returns since entries are not properly visible. When several clients approached the bank Branch Manager instead of giving them a patient hearing and trying to solve the problem he reprimanded the clients and told them to get their eyes checked. Mr. Dilip is least bothered in behaving in such a vulgarly impolite manner causing untold inconvenience to clients. His behavior is often talked about in public and clients are being disillusioned with the declining quality of banking in SBI Birpara. All this is a well planned attempt to harass clients and succumb to Mr. Das’s greed.

on the month of Sept 2010 SBI Birpara staff agitation against the branch manager of Birpara Mr. Dilip das for non co-operation with them & paralyzed the bank two days this report come through local media (print) in two days copy of print media (copy attached)
Clients of SBI Birpara face another dilemma also. Those clients opting for fixed deposits have to visit the bank at least ten times to get the TDS certificate(s) but to make matters worse the bank has not submitted the Quarterly Electronic TDS Return properly with Individual Clients Pan No, details of Interest etc. to NSDL since long. As such the IT department refuses to refund the TDS amount deducted by the bank due to non-receipt of Quarterly Electronic TDS return from the Bank. The banks records and an enquiry with NSDL will reveal the truth of my statements. All this only shows that the Branch Manager is indirectly discouraging clients to make fixed deposits in SBI Birpara. It is because of Mr. Dilip Das ,that clients now prefer to open accounts in other banks and take internet banking facilities from private banks.
The success of any financial institution today not only depends on efficient administration but also on clients satisfaction and clients satisfaction is quality. Sir, just ponder over the phenomenon of how one man’s obduracy and greed is giving the bank such poor public relations
There is an urgent need to rectify the local people’s sense of revulsion against such an unhealthy bank environment and it is requested that an immediate enquiry be made before a mass petition is sent to the Prime Minister, Finance Minister, Home Minister and Governor RBI.

Thanking you,
Yours faithfully

RAM PRATAP CHOUDHARY
PROP. EKTA INTERNATIONAL
SBI A/C NO.[protected]




Encl: 1. Copy of complaint to Branch Manager regarding faulty internet banking services ON 12 MARCH 2011
2. Copy of clients pass books showing obscure and unreadable entries.
COPY TO:-
1. copy to finance minister of India
2. copy to prime minister of India
3. COPY TO SHRI S K BHATTACHARYA MD & CC & RO STATE BANK OF INDIA
4. COPY TO R B I GRIEVANCE CELL
5. COPY TO NODAL OFFICER
6. COPY dgm.[protected]@sbi.co.in
7. copy [protected]@sbi.co.in
8. copy sbihelpline.[protected]@sbi.co.in
9. copy [protected]@sbi.co.in
10.copy to -sbi.[protected]@sbi.co.in
FAX GIVEN T0 [protected]-[protected]-[protected]-[protected]-[protected]-[protected]-[protect...⇄ [protected]-22306952