[Resolved]  State Bank of India — Regarding Charges without any transaction

Address:

Chennai, Tamil Nadu

Hi,
I have sbicard which i had subscribed on 8th March 2006. I have been used since that and always made the payment before due date even you can checked the track record of the settlement payment. Only in the month of August 2010 I had made the late payment due to personal problem where in that month 22nd august was the due date but I had settled the payment on 3rd sept 2010 before settling down the payment spoke to sbicard customer care to understand what would be the late payment charges and the person whom I had spoken his name is Mr. Vijay in regard to charges he had told sir you had late payment charges and overcrossing limit charges and thereon we had discussed briefly regarding charges and asked waiver on late payment charges as per my past track record of payment settlement of sbicard. He agreed and asked me to make the payment. After that from sept 2010 to till date I have never done any transaction through sbi card and shocking to know without made any transaction came to know on 05/05/2011 from sbi card dept that they are claiming that I have due payment of Rs 3803 on 22/05/2011. Where is my mistake in this even the last payment settlement made with charges only with small wavier if that time you could have told me that wavier cant possible I would have proceed as per amount.
Now on 05/05/2011 I have called the sbi card customer care number and raised this issue and they have provided me Service request number[protected].
Please help in this issue.