[Resolved]  State Bank of India — wrong deduction of money

Most humbly and respectfully I just want to bring to your notice that I am suffering from last 1 year due to some wrong transaction done on 18th july 2012. So requesting you to please look into the matter as I have lost my hope from local branch . As every time I have been misguided by them. On 18th july 2012 I tried to do some transaction at state bank of Patiala ATM at bakarganj,patna,bihar. But as the system was too slow, I tried for 2-3 times but every time it ended as not responding. Later I came to know that my account has been deducted by 20,000. I lodged a complaint on very next day at SBI combined Building Branch,Jamtara,Jharkhand. And then my struggle started. As I know it is too late to complain but what will I do? I tried my best, I regularly followed up for three months. but all went in vain. In the beginning they were saying that you will be received your money within one month but later on they changed and start saying that there is no excess amount for that particular date. When I asked them to show the CCTV footage for that particular day they start asking money. So now I am really helpless and seeing your intervention as my last hope. I have complained many time and you can find the details in below attached mail. Please take necessary action as per your convention. Please find necessary details : SBI ACC NO. - [protected] SBI CARD NO.[protected] ATM CODE FROM WHERE WRONG TRANSCATION WAS DONE - S10A[protected] TRANSCATION NO - txn#7947 SBI branch details where my account reside : JAMTARA COMBINED BUILDING, JAMTARA, JAMTARA, JAMTARA, Dist DUMKA 815351 City: JAMTARA District: DUMKA State: JHARKHAND BRANCH CODE : SBIN0011830 /[protected] / 011830 SBP ATM details from where wrong transcation was done : Bank: STATE BANK OF PATIALA Address: BERI ROAD, PATNA State: BIHAR