[Resolved]  State Bank Of Travancore — irresponsible , irritating ,lack of knowledge - staff

Address:

Kerala

I am totally upset over the irritating behaviour of the Sbt staff..i ve noticed this a few years back but i never had the chance to experience until yesterday when i got a chance to remit my income tax at a branch in trivandrum..The bloody staff mostly over 40 years do not have proper knowledge of the things happening in the banking sector...exept a few majority of the staff are unfriendly...they behave in such a manner as if we owe something to them...

After my irritating Experience i discussed this matter with my friends to my surprise one of my friend told his harrowing experience abt Sbt...his cousin who is sbt customer and having credit facilities above 2 crores with that bank had recently switched over to another new generation bank...the new generation bank took over his existing liability of sbt and granted an additional sum which is two and half times of the sum he had availed from Sbt...so nw after one and half months of this take over the new generation bank and the customer is trying hard to get their property papers released from the banks custody...The customer has promptly repaying the credit facilities availed by him..he doent owe a single paisa to the sbt in any way...

Now the explanation the particular branch has given has kept me laughing for an entire day..they say that the official who is supposed to open the safe and return the collateral papers is on leave due to loose motion...


so isnt there anyone in that branch who can act on behalf of the official who is in hospital bcoz of loose motion....
so these are just two irritating incidents ..i ve decided to unearth as much experiences by customers like me ...


Top level management please do anything to train your staff on customer relations and behaviour

Manu mathew