[Resolved]  Stayfit — Rescheduled Delivery and Horrible customer service

Address:

Bangalore, Karnataka

I purchased an Elliptical trainer on 30th June 2013 at Stayfit BEL Road, Bangalore. The salesman told me that the delivery will happen on the same day as purchase since the DOllar rates will change the next day. We cancelled all appointments and stayed at home to receive the product.
However, at 6 pm I get a call from them that the product will be delivered the next day. I think this was very unprofessional on their part.
I had to take leave the next day to get it delivered just because of these liers who sell products but dont care about customers.
How will hey make up for my lost appointments? How will they assure me that next time they will not lie like this?

The worse was yet to come.The next day I reached out to their customer service folks. Stayfit has by far the worse customer service team I have ever experienced. It is an irony that the customer service Supervisor (Rakshitha) was the worst of the lot. She called up the junior (Chaitra)who transferred her call and blasted her for transferring my call to her. I could hear all this clearly. The customer executives were very rude and became defensive.
If the start with Stay Fit so bad, I can imagine how the future service will be. I regret buying StayFit product. I will not recommend it to anyone.