Sterling Honda - Pimpri Pune — Too bad attitude towards the customers
Till date I had heard good feedback about this Honda Showroom in Pimpri but I realized the fact personally when went there to buy new Honda Aviator in cash.
Earlier day my brother has already paid 30, 000.00 and today I had been there to pay the remaining amount. I was told to wait as someone Mr. Makani, who was busy talking to his friends on the stairs. I was waiting for almost 35mins and still that fellow was not out of his 'BUSY NESS'. Actually there is a lady Manager (Must be makani, lalwani, motwani or some ...ani for sure, I mean Sindhi) who had asked me to wait.
It was taking long and hence I walk by her cabin to let her know this. I said to her that I am waiting here for almost 35 mins and this is too bad from the customer's perspective. She said what else we can do. Mr Makani is busy and hence you are waiting. Then I asked her, "do you think customer is important to you and hence his time is equally important as yours?" She got more rude to hear this from me. She rudely said, "No". "We don't think that. It's customer need and hence they come to us. We do not care about it", she said. I got shocked to hear this and asked her if she can bring my time back. She said again "No". She said, "we can't bring your time back. It's your fault to wait for". The whole lot worst experience for me from someone who is so called Manager in sterling Honda showroom.
I really wonder how come these people are siting in hot seats and allowed to take higher level position while they are too low level category people having full of attitude, no manners and don't have respect to the customers. They do neither value their customers not their time, how come such people be the manager. What loss that lady manager is incurring because of her this attitude will not be visible in short run but in long she is gonna ruin the business. I hope she will get to know that how come she will get time to count the money which comes from customers pocket if she doesn't care about the customers or their time.
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