[Resolved]  Stovekraft Pvt Ltd, Bangalore / Pigeon - 2 Burner Gas Stove - Jumbo Model — Price is more and the product is not good

I had purchased an electric iron of Pegion company 4, 5 months back. It has a warranty period of 1 year. But it showed some problem for which i shown it to the Shopkeepr from which i bought it. He gave it to the Pegion company to repair it. But same problem continued. I again gave it them and they again repaired it. But after 2, 3 days it again gone wrong. And this time shopkeeper told me that he will ask the copmany to replace this. But after 4, 5 days when i again visited the shop to get my iron they gave me one new iron which was looking like a second hand product. It has some scratches on it. And they are not giving me the new warranty card also. I am not sure about the warranty card, if i will get a new warranty card or not, but i have some doubt on that shop keeper. If a compny is replacing his defected product then he should give me a new product as the product is within the waranty period. I tried to the reach the company service center to which i can directly contact and can know wht is exactly happening. But could not find a contact number of the compny. Please help me in this regard

Manoranjan
[protected]

I purchased a Futura Gas Table manufactured by Stovecraft, Bangalore.
Recently one of the burners was broken.
I am unable to get a spare burner in Bangalore.
If anybody knows where I can get it, please help me.
[protected]

I had purchased a pigeon induction cooker and it stopped working. I gave it for service at the place where i bought it. They had informed that the repair will happen in 2 days. after that I had to do daily follow ups with the dealer for almost 23 days...and finally got the same repaired. The shopkeeper told that he is also following it up with the company and they are not responding.but i don't know the truth.

My experience was that the after sales service is pathetic for stovekraft.

Ramesh Krishnan

My in-laws purchased a Pigeon 3-burner gas stove at Chennai last week. The manual claims that it has a stainless steel body and stainless steel plates, but when tested with a magnet at home, the magnet sticks to the body as well as the plates. This is NOT stainless steel! Magnet should not stick to the body if it is real stainless steel (we also tested it with the old gas stove from Butterfly and it does not stick to it). Fortunately, they had not used it yet and are taking it for an exchange after talking to the dealer (buying another brand, definitely NOT Pigeon).

purchased Pigeon 68+ HP Gas Recommends, tag embossed, Serial # HCS 02135, from HP Gas Dealer "Colaba Gas Service", claiming #3 Years Warranty+ 2 years Guarantee + 2 Years REPLACEMENT, but the product does not stand to it's reputation as claimed n approved by a leading HP GAS Company.
The Stainless steel body is of a thin guage, the the 2 burners are of a poor guality make instead of a regular brass ones, the vessel stands are of a thin guage iron, coated with black paint which peels off after regular use and begins to rust/corrode, leaving flakes of rust particles all around the cooking area.
The base material used for supply of gas is also of an inferior quality, which leads to corrosion after regular use and one can smell the leakage of GAS at times. The burners light up with an explosive sound sometimes, giving a scare of a potential fire hazard.
Repeated reminders to the dealer for a REPLACEMENT for a better Quality Product with a request to bear the difference in price has also NOT solicited any response.
Trust the matter is resolved at the earliest before any unforeseen incident transpires due to faulty/ inferior quality product results in damage to life/property.
Disappointed Customer # [protected] ( Mumbai 400005 ) pls .contact