Address: | Thane, Maharashtra |
I had bought 2 book-shelfs (3 door & 2 door) from STYLE SPA Thane West Store.
The 2 Door piece was not delivered to us in a seal packed state. ( I was away from home at the time of product delivery and my family has not observed this). 3 days later an assembling boy was sent to our home and when he finished, i noticed the glass door of 2 door piece has developed cracks in the top corner where door lock is fitted.
I told this guy to replace this glass. and have not heard from this guy for next 2 days. I complained to the Store personnel (including Branch manager) to do the needful. After 3-4 repeated follow-ups from my end. Again the assembling boy came to my home (when i was not at home) and replaced this with another glass door.
The replaced Glass door is not same as the Original one. The difference is visible (1) The density of Glass is not same as the other glass (2) Not a White glass - poor quality (2) When look inside the glass door, books kept inside the shelf look much closer than the other shelf. This has completely spoiled the look of my personal Library.
i have conveyed this to Store personnel (including Branch manager Mr. Rahul Joshi / Mr. Abhishek & other people at the store). I have been promised to attend this, these guys promise to atted this they give specific time and no one turns up, now it is more than 10 days I am running pillar-to-post. There is no response the company.
I have not even received my Invoice copy till date. in spite of full payment made on the same day i ordered from the store.
I want to bring them to Court now on account (1) Breach of Trust (2) Cheating (3) Faulty product delivery
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