[Resolved]  Style Spa — Inferior & Defective Furniture

Address:

Gautam Buddha Nagar, Uttar Pradesh

We went to Style Spa because we had heard that it is India's premium furniture chain and we thought we could get an Indian made dark brown wardrobe and dining set. We were shown around the displays but the wardrobes did not fit the size we needed and there wasn't any dark brown dining set. However we were told that there was a hot selling high quality new dining set that was only available on the web. We were shown a picture online, we liked it. We asked if it was made in India and the person told us ‘yes’ so we ordered it.

It arrived after some time with boxes of two chair sets torn. After a few days the assemblers came in and assembled the set in the most careless manner we have seen, banging and twisting parts to somehow fit things -- in spite of constant urgings from us to do things properly. They also did not have a proper tool set for assembling. We found that:

1. Three of the six chairs did not sit properly on the floor -- they said because the floor in our house was uneven(but our other chairs sit perfectly!)

2. There were white spots on the glass table top(which we did not see on the online pic shown to us while buying). We were told that it was due to packing and transport and would come off in two weeks by itself.

3. There were spots, scratches and maybe touch up on some chairs.

We immediately informed the shop about the problems and we were told not to worry as the spots would certainly go away after wiping with Colin in a month and a half. Since the spots are uneven giving a very shabby look to the table and we were getting differing versions from the people at the Noida store, we decided not to use the set till things were sorted out.

When the spots did not go away after even two months(after being lied to us that they would!) we decided we would check that model at some other location. We found that there also were spots on the glass top in the dining set on display (Style Spa shop at Lajpat Nagar). At this shop we were told that these spots would not go away and they are a new sparkling design! We were also told that the set was fully made in Malaysia.

We were very upset with all this and visited the Noida center from where we had bought the set and requested for a refund. We were told that we must email at a given address explaining this situation for an refund. But when we send the email it bounces back.

Subsequently we found out that this dining set was indeed made in Malaysia and costs less than $ 200.00 FOB. I really do think that Style Spa has taken us for a ride. There is not a single thing we were told that is true. You can’t sell your products by lying to their customers!

Now the dining table is just sitting their completely covered unused.