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Sun Direct - Worst customer care

 
249 Reviews
User
  Kumar
I had recharged my account on 26.06.2008 through net. But it was not activated, I am not getting any channels on my TV. On 27.06.08 I called up customer care 044-39407575 ( toll free no 18002007575- not getting line), they booked complaint & gave me ref no-0002698434, same time I reported to local dealer 044-32002003. This problem was not attended. Again I called up on 30.06.08, same they gave me ref no-0000888079. On 01.07.06 again I called up customer care, they not given proper solution, then I called up local dealer ( golden Flates, Mugappaire, Chennai), they toled me, there is no complaint booked in their register, then I started shouting, then they send person @ 6pm. That person adjusted the dish, now it is working.
Complaint comments 248 Comments     Updated:
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Comments

 
channels are not available on raining, signals are unavailable. Then what bloody dth service is this
even people with digital receiver is getting channel in rain or storm whatever
 
I am continously trying to recharge my DTH account with toll free no 1800-200-7575 past three days. in this move I lose my incoming and outgoing calls. I didnot recharge my account till this time. please arrange easiest method.
Now I request you, to recharge my account. particulars are bellow
Sim card no 4101 1019 712 R

Setup box no C 08030043516

Recharge PIN 2484 8200 3820 6844
Srl no. T001000001154620
 
I wasted a lot of calls trying to contact the toll free number and the customer care. Nobody bothers to answer even if one succeeds in contacting them. The set top box gives out a mild electric shock on the surface. My complaints have fallen on deaf ears. Please do not subscribe to Sun DTH ever!!!
 

not installed channels - Sun Direct

even after paying the amount, this company has not installed the channels after 8 days.
A
User
Ramesh  
 
Hi All,

I too got 'No signal ', some times ' Searching for signal' issue
in my sun direct in Raining times.

After I contacted the customer care, they told me to remove the card, 3 wires related to TV and Set top box. Unbelivable, I got my signal back.
I hope some due to the chip issue or microprocessor issue, it happends, You also try disconnecting wires and smart card and try once.

by
Ramesh.
A
User
asdasd  
 
PLEASE DONT SUBSCRIBE FOR SUN DIRECT THERE INSTALLATION PEOPLE ARE ROWDIES
PLEASE DONT SUBSCRIBE FOR SUN DIRECT THERE INSTALLATION PEOPLE ARE ROWDIES
PLEASE DONT SUBSCRIBE FOR SUN DIRECT THERE INSTALLATION PEOPLE ARE ROWDIES
PLEASE DONT SUBSCRIBE FOR SUN DIRECT THERE INSTALLATION PEOPLE ARE ROWDIES
PLEASE DONT SUBSCRIBE FOR SUN DIRECT THERE INSTALLATION PEOPLE ARE ROWDIES
PLEASE DONT SUBSCRIBE FOR SUN DIRECT THERE INSTALLATION PEOPLE ARE ROWDIES
PLEASE DONT SUBSCRIBE FOR SUN DIRECT THERE INSTALLATION PEOPLE ARE ROWDIES
PLEASE DONT SUBSCRIBE FOR SUN DIRECT THERE INSTALLATION PEOPLE ARE ROWDIES
PLEASE DONT SUBSCRIBE FOR SUN DIRECT THERE INSTALLATION PEOPLE ARE ROWDIES
PLEASE DONT SUBSCRIBE FOR SUN DIRECT THERE INSTALLATION PEOPLE ARE ROWDIES
PLEASE DONT SUBSCRIBE FOR SUN DIRECT THERE INSTALLATION PEOPLE ARE ROWDIES
PLEASE DONT SUBSCRIBE FOR SUN DIRECT THERE INSTALLATION PEOPLE ARE ROWDIES
PLEASE DONT SUBSCRIBE FOR SUN DIRECT THERE INSTALLATION PEOPLE ARE ROWDIES
PLEASE DONT SUBSCRIBE FOR SUN DIRECT THERE INSTALLATION PEOPLE ARE ROWDIES
PLEASE DONT SUBSCRIBE FOR SUN DIRECT THERE INSTALLATION PEOPLE ARE ROWDIES
PLEASE DONT SUBSCRIBE FOR SUN DIRECT THERE INSTALLATION PEOPLE ARE ROWDIES
PLEASE DONT SUBSCRIBE FOR SUN DIRECT THERE INSTALLATION PEOPLE ARE ROWDIES
PLEASE DONT SUBSCRIBE FOR SUN DIRECT THERE INSTALLATION PEOPLE ARE ROWDIES
PLEASE DONT SUBSCRIBE FOR SUN DIRECT THERE INSTALLATION PEOPLE ARE ROWDIES
PLEASE DONT SUBSCRIBE FOR SUN DIRECT THERE INSTALLATION PEOPLE ARE ROWDIES
PLEASE DONT SUBSCRIBE FOR SUN DIRECT THERE INSTALLATION PEOPLE ARE ROWDIES
PLEASE DONT SUBSCRIBE FOR SUN DIRECT THERE INSTALLATION PEOPLE ARE ROWDIES
PLEASE DONT SUBSCRIBE FOR SUN DIRECT THERE INSTALLATION PEOPLE ARE ROWDIES
PLEASE DONT SUBSCRIBE FOR SUN DIRECT THERE INSTALLATION PEOPLE ARE ROWDIES
N
User
Rajaram  
 

VERY WORST SERVICE/RESPONSE FROM DISTRIBUTOR AND CUSTOMER CARE - Sundirect

I bought sun durect DTH on 17th Decfrom distributor chennai (Chandra traders, Selaiyur).. it was working for hardly 1 day then it got some problem( set top box not working). then i contacted customer care, they initially try to give some instuctions but they couldn't able to resolve the problem, they directed me to contact the shop i purchsed the settop box. I contacted the shop they initially told that they will send some of their representative to take care of it, but yesterday they said i need to conatct the distributor (M.S. distibutors) or the person who installed the sundirect . But tried to call them with their land line phone (22544777) cannot able to reach them, since yesterday, always busy( not picking up the phone). I Believe SUN group is having good reputation with public. I believe these people will spoil it. It is not good to handle the customer like this. it will defently irritate the customer. Please help to resolve my problem asap.

Thanks...
 
I am continously trying to addon my DTH account with toll free no 1800-200-7575 past 15 days. in this move I lose my fav sport Channel. I didnot addon my account till this time. please arrange easiest method.
Now I request you, to addon my account. particulars are bellow

iam not get till now subscriber ID, how create User Id and Passward
Sim card no 41135162315 R

Setup box no C 08420173233
 
Hi Friends,
"HAPPY NEW YEAR" ... I am K . Medeswara Rao From pedanandipadu [p.o] [m.d] in Guntur [district], A.P please forword the details of all sports channels in sun direct and price also i want to install those packages and please send me the details of the customers i will meet for these installations please send me sports packeges...
 
I have purchased a recharge coupon of Rs.100 and called the sundirect customer care and told them that to activate ten sports channel on my TV on 30th december 2008, but they have not activated till now
 
I am residing at Gurgaon Sec-4. I ordered sun direct 2 days before, I spent Rs.100/- only to get it activated and now it is arround 36 hours passed but no channel is working, I talked with the Costomer Care and My Dealer at Gurgaon.Even I made full payment but still suffereng from there response. So Don't use Sun Direct. I am going to lodge a case in Consumer Forum it will not started tomorrow.

Abhishek Srivastava
 
IT IS VERY USEFUL IN ALL PEOPLES
N
User
kiran  
 
i want to"SUBHAVARTH" CHANNEL IN TELUGU packages and please...
D
User
Pandian  
 
Hi Gents,
Good day!!!

As a member of a service industry, i am telling Just believe me This is the WORST SERVICE i saw in my life. No one can give such a worst and poor service in the world. In the road side tea shop fellow is doing good customer service. .i can not compare with others at all.

SUNDIRECT - WORST IN dth SERVICE
SUNDIRECT - WORST IN dth SERVICE
SUNDIRECT - WORST IN dth SERVICE
SUNDIRECT - WORST IN dth SERVICE
SUNDIRECT - WORST IN dth SERVICE
SUNDIRECT - WORST IN dth SERVICE
SUNDIRECT - WORST IN dth SERVICE
SUNDIRECT - WORST IN dth SERVICE
SUNDIRECT - WORST IN dth SERVICE

If some one decided to buy, please Dont buy Sun Direct. if still you want to buy its you are inviting RESTLESS moments to yuor sweet home.

SOoooooooooooooooooooooooooo much to write it wont be nice..
 

not activated after recharge - sun direct tv private ltd

hello sir,
your message dated on 30/01/09 time 14:45
top up successfull customer no: 0169534
smart card no: 40247035153
pin no : 4990814728211943
customer name : R.DHANA SHEKAR
Till now you have not activated the DTH service. we are waiting for two days for its activation. till now it was not. the telephone line is also busy always, so we couldnt give the complaint. please activate the connection soon...
Thanking you..
 
I have been trying the customer service no to recharge for RS 100 to get the starcricket channel for the past four days(from 29/01/09).Till now i could not get the line in both toll free as well as the landline number.

Really it is very irritating to me without seeing the cricket channel.

can anyone give me the solution to get the line for those numbers.
Very bad customer service.Always it is busy.then how the customer can activate the account for their required channels.

Provide some suggestions to improve the problem.
 
ur dth service is worst u r not fit for this service.please suck
 
this is inform you that my dth is not working since 2 days its showing some mesessage like check ur signale. please check our signal solve our problem as earli as possible dth cod id 4114148340 r
A
User
Rajvel  
 
Sun Direct is worst and fraud service. They do attractive advertisement. But nothing in real. I bought Rs. 130 for recharge coupon from SRP Communication, #6/25, 7th Main Road, N.S. Palaya B.T.M. 2nd Stage, Bangalore 76(Prahanth Sajjan - 9900520833) and his friend (98450 63400).

Simply fraud service. No customer care number is available.

I couldn't understand, how they simply cheat and running the business. I need to promote the awareness sun direct cheating business.

Shop Outlets, selling Sun direct recharge coupons have no idea about the SUN DIRECT plans.

Please pass message to your friend and relatives to get the awareness of SUN DIRECT DTH fraud.

- Regards, Raj
N
User
harsh  
 
Worst customer care I have ever seen in my life...

These people are simply fruad. No customer care number is available.

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    Sun Direct - Worst customer care