[Resolved]  Sun Direct — Worst customer care

Sir, When I Recharged Sundirect subscription on 3rd May, Unfortunately it has been recharged to another customer. I have compliant to customer care 3 times (Ref No:[protected] on last dated 11/5/09), but till it not rectified and not responce from their side. My VC No:[protected]. Please do your best.

It is a simple request . Please remove the toll free number and the kerala customer care no from your brochure. Because both are useless. Please arrange some other number for kerala.

sir mai ek cable opreter hoon aur ek dusre cable opreter ne ek sun dth ka set up box cable par chala rakha hai jiska v.c. no. hai CEFEMNQNRSQ

Hi..m from ahmedabad...i want suggest all customers tht pls dont buy sun direct..at any cost if it is given in free amt...it's customer care is bad among others...i spend more than 90 rupees in making call for recharging my sun direct account...no any proper response frm any of the person...sun direct is d worst among all d dth...so be carefull before buying it.

I am expereincing lukeworm attitude of SUNDTH towards theorir customer's complaints. I bought SUNDTH in Jan 2009[ Number: [protected]]for one year with six months subscription to Star Cricket. Abruptly Star Cricket was stopped in the third week of May 2009 and inspite of my three reminders sosfar, Star Cricket is still to be enabled. I have contacted the nodal officer also thro mail. I contacted customer care thro net and phone. All are no avail. It is indeed very poor service after sales and i look forward to remedy this problem. i am thinking of approaching the consumer forum.

POooooooooooooooooooooooooor Customer care, would never advice to buy sun tv.

it is a not good decision incresing the monthly rental,

please dnt subscribe to sun direct, dnt b foolish

WORST CUSTOMER CARE
Don't Buy this, if they opt for free.

The customer login page does not work, i ve tried for many times for the week and also tried customer dont care - number; and really they put you on the IVRS of their PROMO. for 30 min and the line gets disconnected, people beware of SUN DIRECT.

I hope this is the worst dth service... please every one tell all ur friends not to subscribe it... We are not able to access any channels from this.. waiting time when we call to the call center is around 40 minutes... though u r not going to have the service

We have purchased sun direct before 6 months & after 4 months connection is not working, now it's more then 2months they are not responding for repair, we have complained many times in customer care & distributor also but they are unable to resolve the problem.

if we asked to distributor for repair then he says the sun direct company is responsible for that & if i asked in company customer care they asked - distributor is responsible for that.

SUN DIRECT IS VERY BAD IN TERMS OF CUSTOMER SERVICE.

Regards
Prateek Agarwal
D-90, Dayal Bagh Colony,
Faridabad
[protected]

Your service is Very Very Very Bad. See my feelings, I can not express by words. my service provider is from Karunagappally, Kollam, Kerala. I have charged Rs. 200/- for Set max for seeing IPL. However, after 1 month they are saying no balance when I ask a Topup for star cricket. So pls, avoid to give the service this kind of frauds. And the service which they are providing is HELL. Really It is very big loss for me by choosing Sun Direct. Plz do not subscribe this type of cheating service.

I have purchased Sun Direct DTH on 03.06.09. They said the services would be activated from 04.06.09. As usual it didn't happen. Late night on 04th, connection got activated. But only Sun shine pack activated where as I have paid for Tamil pack, Mercury (Star movies, HBO & Sony pix) & Star sports, ESPN, Star cricket pack. I logged online for checking for the details & shocked that the owner of the smart card was not me. I called Customer care (one of the worst ever I have seen in my lifetime) & got the reply that you have to deal with distributor / dealer. Very very pathetic. I had called dealer & fired him. He said that he will issue a new smart card as there was some data entry issues. Next date till I called them at 10am, nobody was bothered to call me for new card issue. I got a reply from dealer that he's not having manpower to issue & will issue the next day. I replied, you pay me back whatever I have paid. He said OK, we will have to less installation charges. I told I will not pay even single penny, Please take back all your equpiments. Then he conviced to send a person & I got the card replaced. After which I got all the channels for what I have paid. Since I don't want to waste the same during my recharge, I thought I will subscribe online & visited online. I was not able to login at all & it replied Invalid Login. I called Customer care who replied the same like a baby, contact dealer. NEVER EVEN THING OF GOING FOR SUN DIRECT DTH & AM PLANNING TO RETURN. Can somebody suggest me some good DTH.

it is horrible to deal with them.There is no support at all.I have recharged my account today and I requested for activation.Then they told me that the activation will be done within 1/2 an hour but this has not done yet.I called them up(numbers I have called[protected], [protected]) but the line shows always busy... what a horrible custemer support...
Very bad bad bad bad...


by

Binu Joseph.
Bangalore

Sun direct has to improve a lot in their customer care, as the number of dissatisfied customers are increasing day by day.
I am a disatisfied customer whos fed up with sun's customer care and im gonna cancel my connection.


I wonder why they advertise a customer care no: 39407575... Either it will be busy or no one wil pick up this number.. pity on u...

Today I came to know that Sun Direct is cheating people. One guy recharges for half the amount and says I can recharge with the rest amount as and when I require as it is in my account. In fact is was the first person to buy Sun Direct in my village way back when they launched the service last year. It was a good experience but now I stay in Bangalore take the same DTH connection and am cheated. I don't know whether Mr. Maran will read this or not but one this is for sure - "SUN DIRECT IS CHEATING PEOPLE AND THE STAFF DON'T KNOW WHAT THEY ARE DOING". I FEEL THEY ARE TRAINED TO TALK LIKE ROGUES, GIVE WRONG INFROMATION AND EMPTY THE POCKETS OF CUSTOMERS". Please don't buy SUN DIRECT.

Hey friends,
Thanks for all ur comments pa.We were in a plan to buy Sun Direct DTH.Thank God, we didn't buy...

SUN DTH — Beware - Cheating - No value for money

I have taken this connection last month. My smart card no. [protected]R.
First of all - a very irritating advertisement - misleading many people. Just taking huge money in the name of 139 channels out of which 75% are crap something like DD pack which constitutes most of them. They charge you further for each channel you select. ultimately all its economical mode is lost.
My basic pack was telugu i.e. i am supposed to get all telugu channels, but again zee telugu is missing

The distributor took 4 days for installation since he is busy and distributor of other area is not permitted to install in my area. - lodged a complaint - no action - have to keep track of your complaint numbers or else you may be fooled. The technical man is too busy to explain the usage of the system. he dint give me a receipt, no explanation of system, no booklet given

I took a recharge coupun for star cricket. I have put a request for using it only for one month. But it seems we have to keep a track of completion of one month or else it would continue for the next month. I called 5 days before 1 month completion date, they said i have to call 24 hrs prior. however i called a day after the completion date of one month. All this was not told at the time of recharge.
When i contacted the customer care, surpisingly they said if i want they can deactivate the channel, but money will be charged for the next month as well and literally they did it immediatly.

As a sufferer of their service, i request all of you to plz ignore SUN DTH from the list of options while you are purchasing DTH. You will feel cheated for the service you get everyday. I would make every possible step to damage their business, since they dont value our money

i need 2 add espn to my smartcard plz sand me the detail 4 my mail wait4 u a reply