[Resolved]  Sun Direct — Worst customer care

service not proper beacause I have faced many problems from installation.For installing it took many days and after that it had bad signal therefore no picture.Then before the due date the channels were blocked.From two days I am trying to recharge my account but no one is able to tell about sundirect recharge & there are many difficuilties in channel selections any the amount to be recharged .God knows how many problems have I to face with sundirect.

i have problem in set up box several times so dealler changed set up box but in set up box games are not showing this is my problrm what i can do my warranty period also completted

Worst worst worst service in Sundirect am fed up with using. so am trying to go for cabel provider

To all MyTv subscribers, please to recharge your MyTv instantly with ease and no delay use EASYCHARGE network - a customer satellite service network company, from Chris. Contact Easycharge : +[protected] or +[protected] or e-mail: [protected]@gmail.com
Thanks.

i have sun dth connection last 45 days, we connect net add on packages that is cartoon channels in that jettix channel we are not getting Telugu audio we inform to customer care number of times but they are not giving proper suggestion and solution also finally they saying every time same anwser so its worst customer care of sun dth

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Hi
I have no other go but to tell that Sun Direct customer service is the worst. I tried to recharge my connection after one year but none of the options that they gave in their site was working. I called up the number on the site to Phone recharge, even that was not working. When I contacted their customer care, the person who picked up the call told me that he is disconnecting the call and disconnected it.
Is it horrible or what else?

Hi
I have no other go but to tell that Sun Direct customer service is the worst. I tried to recharge my connection after one year but none of the options that they gave in their site was working. I called up the number on the site to Phone recharge, even that was not working. When I contacted their customer care, the person who picked up the call told me that he is disconnecting the call and disconnected it.
Is it horrible or what else?

I feel very harassed by taking connection from the Sun Direct DTH service because this is the worstest DTH service, and should be banned. My activation has been ended and to recharge further I had tried several ways like visiting the local dealers, calling customer service centre, sending Query form through website but I fail to reactivate. There is no response while calling customer service centre, no response while submitting query form to their website, local dealers cannot give any information, they are totally blank. I think the only way to resolve this problem is to throw the set to dustbin. And further advice everyone for not taking SUN DTH connection.

worrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr...⇄

am continously trying to recharge my DTH account with toll free no[protected] past three days. in this move I lose my incoming and outgoing calls. I didnot recharge my account till this time. please arrange easiest method.
Now I request you, to recharge my account. particulars are bellow
Sim card no[protected] R

Setup box no C [protected]

Recharge PIN [protected]
Srl no. T[protected]

hello where is angel tv..stupid service

This is Manohar. Since 48 hours, i am getting message like NO SIGNALS message is coming. When i contacted the call centre[protected] /[protected] they provided the ticket number [protected], and they provided the some distributor numbers. The numbers are: [protected](Bhaskar)---V ELECTRONICS and when i called this number the concerned person said that this is not his distribution area. Again when icontacted call centre they provided other number, the number is [protected](Chandu)----V2 ELECTRONICS and he also said that this is not the concerned area. The new number given by Mr.Chandu is [protected](Umamaheshwar) and he said to solve the problem it will take minimum 48 hours.
So when i contacted call centre again they again provided the ticket number and asked to wait for 24 hours. just think about this process

I feel this is very bad service.hello friends please thisnk once subscribe this network.
WORLD'S VERY VERY WORST DTH IS SUN DIRECT


thankas regarding
Y.Manohar
[protected]

Hi
one of the worst services i had ever found in this competitive era is SUNtv coz of TAN TANA TAN.how they cheats the people.earlier i don't beleive in all these sites but once you felt the heat on you then only we agrees (humanbeing).

I booked a fault of my cable break on 21 DEC 2009 on their customercare they told me you contact SUNTV distributor and i contacted the number they asked me to contact one another number of one good gentleman hasan on his mobile i did the same so and he gave me another 2 no.s 32507899 and 32957111 i lodged a complaint and asked fr a complaint no. and obtained vide 211206.they info me tomorrow our technicians would contact you.one fine evening on 24dec 09around 6.45pm one person made a call and asked shall i come and rectify your fault for that charges 150rs + 75rs fr baloon and cable charges as per the rquirement i told him iam out of station but still you can come and see but this is not a time for a fresh cable layout as iam residing ina threestorey building i asked him ehen you can reach my home he told by another 30min. i told o.k. he came and saw but told its quite dark now so i will come tomorrow to my mother.
Again on 31dec09 i contacted the above mentioned reliance number and enquired about the complaint they tol sir tomorrow our technicians will come and we are closing the fault bkd by u on 21dec09 and gvn me a fresh complaint no.311205 since i kno about these dramatic heroes i made a call again on 01jan2010 twice in the morning what is your arrival time again a professional reply by 4.30pm your fault would be rectified and your charges blah blah blah..i recieved a call from mr.mahendran no.[protected] around 5.30pm sir shall i come i asked wen u would be reaching my home he told he is in kodambakkam and would be reaching within 11/2hrs. i waited patiently and made a call to this guy around 8.00pm he told he isa tele opr and only the technicians has to answer i asked about their mobile no.s he tolld it is in the office only u call on 3290..no.an taht no. was switched off.
I made a call to the customer care again on 03 jan 2010 7.30pm he listned to my views and told sorry for the cause i will give you a complaint no.[protected] and yours would be rectified in a speedy manner by tomorrow itself.after that the next day 04jan 2010 i recieved call from the so called kotivakkam distributor that they would be coming tomorrow for the fault and later evening i reieved call from the sundth customercare that within 48hrs ur fault would be rectified i rgued with them how many days had been passed and are you going to give the recharge amount back? but all in vain the so calle d24hrs and 48hrs are passed.no one had contacted and rectified the fault yet as on now 07jan2010 mor.when i see their TV ads TAN tANA tAN my adrenalin shoots up.
Another way they cheats the people is by telling the monthly subscription is 99rs.only but wen u go for recahrge min is 122rs.
Above all iam a proud owner of TATASKY since long i had this coz of MAKKALTV and ADITYA channel only. o.k. any one reading all those things acn guide me to take on these guys legally.

how to renew my sun tv net by on line.i have sim no.do not know my account no.

Dear Sir,

I am very happy with your service it is very clear.

Todya I am not able to see any programme. It giving message E16-4 Service is currently scrambled.

Please let me know what is exactly my problem is. I think it is due for renewal. I am in Dubai. Please contact me urgently on the below number

[protected].

Simon James

i want my account balance detail

sun direct tv private ltd/sun dth — recharge not successful and no proper response from customer care

my account balance is going to negative and the customer care is not responding to my mails.
beginning of the month the balance is -53 and after recharging with RS 110 the balance has gone to RS-153.

I have taken Sun DTH concettion on FEb 03rd, Smartcard no: [protected]R on the Name of Mr G Sravan Kumar. while taking the connection they have informed me .
(1). All telugu Channelss will come expect Zee Telugu.
(2). We will be getting 10 Games on Sun DTH
(3). I will be getting Scratched Card .

All channels are not coming, I am not able o enjoy games, Nor i have given any scratch Card.

While repeated calls to Rk agencies[protected], [protected], & they ae asking to call center, and while repeated calls to Call center there is no proper response,
they have given me Complaint number . [protected], but there is no feedback
. I have bought the concnetion for Rs 1690/- but i have spend more than Rs 500/- for calling Callcenter & RK agencies
I am Fed up of this and 1 will wait more 5 days for your feedbcak or else i have to visit Consumer Forum.

Regards
G Sravan Kumar / Kranthi .
[protected]
[protected]

i am using sun direct dth past 2 years till now no complient i faced, the only problem is in raining season