[Resolved]  Sun Direct — Signal Reception Problem

I am new subscriber of SUN Direct DTH Connection.The Quality of Channel Reception is amazing during regular weather, but during rainy time I have experienced off no signal Error (something like "E48 No Signal") appearing on the Television Screen.Once this happens, there is no resumption of Signal anymore and we will be able to watch the Channels only after switching Off and Switching On both the Television and the Set Top Box.I do not know whether this is how System Behaves in all the Cases, but Surely this is going to be a major SetBack if it happens to be the same in all the cases.
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Aug 14, 2020
Complaint marked as Resolved 
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Sir my name is Firoz khan iam working in uae Ihave one sun direct connection two weeks before malayalam and tamil full chanels not available heare whats problum sir.my smart card number [protected]R pls
Dear sir
we are not satisfied with your service.
what is this E 48- error
we are not getting transmission.
we are fedup of calling your customer care number!
so finally we have decided to withdraw sun direct!
why Top level management is not involving in this regard?

regards
unsatisfied customer
Dear Sir,

I dont know how this website will clear our problems. I am sharing my problem. I am one o[censored]nfortunate Sun direct Customer . My smart card Number

Is [protected]R. I am unable to see any channel since July Fist week onwards.

I have contacted your customer representatives greater than 30 times. Your customer care executives promised to resolve my connection problem with in a days . But fact is the problem is not fixed yet. I already lost one month time without seeing any channels. After so much frustration I am placing this issuing in front of you.

With last communication with your customer executives i got few references listed below for your use.


1) Ref No –[protected] On 2nd August 2010

2) Ref No[protected] On 2rd August 2010

3) Ref No[protected] On 3rd August 2010

After then every day I used to call to your customer executives but no action taken place till today.

I have recharged 6 months subscription and still approx 200/- credit is available in my account.

How your people behaving with other people I don’t know . But my case is I am really very dissatisfied with your executives.

I have given enquiry form on 4th August 2010 describing all the matter even though there is no response from your end. I have complint to Nadal officer on 5th August. 2010. No reply.
Such poort quality providers how the govt. is allowing to business in India...

Very very very very very very bad service
Sun DTH Error E16 service currently scrambled

Sun DTH upgraded software recently and there was no relay for a week, after that they have stopped relaying 3/4 channels of all languages without informing customers, once we complain they say some channels are no more others you get after 2 hours and a message E16 service scrambled appear appear on screen, when we complained we lost another 50 channels, again when we complained all channels were gone and E16 appear on screen, call centre is silent and no signal for last 3 days.Recently we have problems every 2 months you have to pay local agent and get it rectified, our advice is avoid sun Dth as it is trouble some.

Sun Direct DTH — Non reception of signal

I G Gopal resident of Ramamurthy Nagar, Shanthi Layout Bangalore had lodged complaint regarding non reception of signal since 3 weeks. My complaint No at delhi customer care is[protected], smart card No [protected]R and setup box No is F [protected]. After repeated complaint lodged to customer care and also nodal manager of bangalore action had been not taken till the date. Due to this type of service we are not able to see the news channel also, so this had breakdown our hearts. Satellite problem is related to sundirect firm we are suffering and customer care is also not responding and asking for payment. So i request you to clarify the matter urgent and give good response. Otherwise compensation is required for these three weeks due to which we are not able to view the channels.
no sound no picture from today 0600 hrs already lodged many complaint to [protected] but no responce & criticise to me therefore take necessary action regard this otherwise i will take legal action
my last complaint no is [protected]
Even after a month of waiting, nobody has turned up to upgrade my sun direct, smart card no.[protected]. BETTER KEEP OFF SUNDIRECT
Dear all,
My Name is Radha Ihave one sun direct connection 27.07.2009. 2months before kannada chanels not available heare whats problum sir.my smart card number :[protected] pls.i customer care i call that gay give the any more number [protected], [protected], [protected], that nos.. not working ...pls. accept the complaint take action ...pls. arrange the that sundirect signel change that announced free off cost ...i waiting that not come and solve the problem...my addres:No.43, 10th Cross, Sunkadakatte, Srinevasa Nagar, Banglaor-91...my mobile No.[protected]...Even after a 2 month of waiting, nobody has turned up to upgrade my sun direct,
This sun dth company is totally useless i have subscriber no [protected] and unable to see many channels as somedays back their satellite is not working and now they have gone to new satellite and asking customers to retune dish and for dish when i make complaint at their call centre whichis worst ever call centre of india the person on duty only makes you fool by putting silly question and despite of registering complaint no[protected] of 22 oct 2010 they said to retune dish in three days but till date no prson has come and on calling at callcentre the person on duty giving foolish replies, while they are deducting money each day from my account, i am feeling totally helpless in this regard agaisnt such poorest service
p k dogra rohini new delhi 28 oct 2010
My Smart Card No.[protected], South Freedom Malayalam basic pack. From 22/10/2010 I am not able to view any channel, totally blank screen is coming due to singal problem. When I compained to Sun Direcct Customer care (Complanit No.[protected] on 23/10/2010, they assured to me that they will send the technician within 24 hours to solve the problem. Nobody turned, so I again complained on (Complaint No.[protected] on 28/10/2010, then they assured they will arrange to send the technician and solve the problem within 72 hours. Nobody turned, again I complained (complaint No.[protected] on 30/10/1010 and assured to me that they will send the technician and the problem will be solved within 48 hours. So far nothing happend. Pl guide me what to do.
Mathew Thomas
Mob.[protected]
Res.tel.[protected]
To
Mr.Rama Rao
SUN DIRECT TV (P) LTD
Survey No.133, Plassey Lane,
MBN Reddy Gardens, Bowenpally,
Secunderabad - 500 011

Email: [protected]@sundirect.in
Phone:[protected]
Fax:[protected]

Reg _SUN DTH Connection Services- Problem Summary for SIM Card [protected]R Customer Chandrasekaran .K at Secunderabad.

Dear Sir,

1. Sun DTH Customer - 2 yrs at Bowenpally Sec bad .Now at Jeedimetla village, Secunderabad.
2. Problem -Realignment Process. After 10 days of regular calling Registering Complaint no[protected] dt 19.10.2010.
3. Alignment carried out on 26.10.2010 by SUN Technician Mr Sudhakar Reddy (cell no [protected]). Gave the complete address details update in SUN DTH connection.
4. Recurring Problem - E16-4 All programs are scrambled from 30.10.2010.
5. Complaint registered after repeated calls today 03.11.2010. Complaint no 1-[protected], by Team leader Mr.Umakanth (cell no [protected])
6. This message can be a caution for all SUN DTH customers. Problem Still not resolved.

Chandrasekaran.K
Flat no 202, Sai Srinivasam Apts, Besides HDFC Bank Lane, Near Suchitra Jn, Jeedimetla Village, Medchal Highway, Secunderabad 500055.
[protected]

Sun Direct Connection — Not working from lost 12 days

I have Sun direct DTH connection since 2008.My Smart Card No is [protected] . it has to enclipe the direction to get signals. it should be done by the company only with free of cost. i am contacting lost two months.From lost 10 days i did not get any progrems.already i compliented in customer care many times .but they told me problem will be rectified with in 48 hours.these are the complient Nos,
1) [protected].
2) [protected].
3) [protected].
4) 1-[protected].
And daily i am colling those people and they are telling the same thing but till i did not get the things done.

SUN DTH — satellite system

my card no is[protected] R IN THE NAME OF PARDEEP SINGH

PL CHANGE THE SETLITE SYSTEM WHICH SHOW THE MASSAGE AT THE TIME OF STARTING




K GROVER
[protected]

SUN DTH — DTH satellite problem , not attending to complain since last one month

Some of the channels are not working . I have complained to the sun tv customer care more than 5 times in the last one month but no one has attended to the problem. They are saying the setelite has to be reset by our technicians and they would do it free of cost. but due to non availability of technicians it is taking more time to attend to this. but all i am requesting sun tv to attend to this problem else they should take out his unit and refund my money so that i can go to another service provider.

Thanks
Tarani Panda / mob [protected]

SUN TV card no [protected]
I use Sun DTH and my smart card is [protected] . I see 'E50-32 NO service available" kind of error for most of the channels for the last 3 months.sometimes i can view some channels, but dish direction need to be changed soon.I always faced poor signalling problem. I called customer care to Delhi. They guide me to reset the factory setup. But still Iam sufferiing the same problem.I have logged many complaints but not action has to be taken as yet.i contacted to the distributor in by phone on [protected], but they said their technician will come and rectify the problem . I tried so many times to the sundirect customer care and distributor but no body came.kindly take some necessary action.

Kuldeep Singh([protected])
RZ-B-1/133, Gali no.3
Shiv Main Market, Vijay Enclave,
New Delhi-110045

SUN DIRECT DTH SERVICE — Dead Service For 2 Months

There seems to be massive maintenance triggered by Sun DTH for realigning the dish. Initially, the STB prompted warning message to call technician to fix this issue free of cost. I made a request through customer care. No one turned up. In next couple of day only few channels showed up. Though I paid for premium channels I was not able to receive any of them. And in next couple of days, the entire service stalled.

I don't even get a single channel for past 2 months and I am still paying for it. I can neither withdraw the amount I recharged nor get this issue solved. I called up customer care several times. They keep asking routine questions and finally promise some technician will reach us in 2 days. I hear the same template message every time I call. Also the nodal officer number for TamilNadu is not reachable.

Complaint Nos:
1: 3158552
2: 1-[protected] Time Of Call[protected]:18 PM
Sir,
I Anish c Thomas Smart card No: r [protected] is a customer of sun direct dth ltd.
I shifted My room From # 31 munniappa layout To next building # 306 munniappa layout
So please kindly send your man to help me for setting the dish.
Thank you... your's faithfuly

(Anish c Thomas)
smart card no: r [protected]
box no:H [protected]
moblie no:[protected]

Old Address New Address

# 31 Ground floor, 3rd cross, #306 first floor,
munniappa munniappa layout,
wind tunnel road wind tunnel road
murugesh palaya murugesh palaya
bangalore -17 bangalore-17
I have been using Sun DTH for last 1 year and for last 2 months I am also facing a same problem. I am getting 'E48 - No signal' error. When i called the customer care, they were telling me to do as per their instruction with the DTH remote. When it failed, they informed me to contact the local distributor. No one from Sun DTH have come. I am feeling bad with Sun DTH now. Though I have made money to Sun DTH, they are trying to cheating us by not attending my problem for last 2 months. My smart card no.[protected].

Subramanyam C D
[protected]@hotmail.com
I am the costemer of SUN DTH. From last two Month I am complaints to change tune of satellite. My smart card no[protected] My Name is Ravikumar.K . My complaint is that SUN DTH changed to somany channel to other satellites. Your chaneel itself shows the same and distributor or dealer will come change it without any cost. I Am already done the same to call centre[protected] but highly regret to intimate that no body taken any responsibility to do necessary or atleast a minimum courtesy to enquire whether it is rectified or not? And now a day facing the problem to get the telephone due to the reason speak to them . And you your dealer number neither they are picking up the telephone nor (Prism Infratech) they will come do it because they will charge Rs. 200/- for their visit. Then what is remedy. Pls find solution. Or Please take back all the equipment and re-imbersurment to me. Actually i am fed up. The reason is I have spent my money for that i am not getting any return. So please take the action and immediate do what ever suits to you.

Thanks & Regards

Sun Direct — Dish tune up not done for last 3 months

Hello,
I am consumer of Sundirect Satellite TV.
my Smart card number is [protected].
I have done recharge for 2 months by OCT 2010
there was a information displayed sundirect all channels were moved to new Satellite and Sundirect will do free alignment for all consumers however this was not done for last 2 months.

i have tried to reach the phone number displayed[protected] , there was no proper answer when this will be done.

need your assistance it pushing this and get this long pending issue fixed.

Thank you,
Consumer

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