Sun Direct Dish TV — The worst service by customer care of sun direct

Address:

West Delhi, Delhi

Sir,
I am a customer of Sun Direct for last around three years. My Smart Card Number is [protected]R. Sun Direct is useless in every field except re-charging pin. Customer executives/supervisors/managers sitting to attend customer complaints are just doing no work except apologising time and again and asking for another 24 hours to get the complaints rectified and if reminded before completion of 24 hours, reply from the executive is "still the time is there to complete 24 hours, the technician will certainly visit". But when the such day will come is not known. Whenever, there is a signal problem/re-alignment/ relocation problem one cannot think that how many days a technician will take to visit the customer and rectify his complaint. Last year the technician (i) took around more than one month for re-align that is after numerous telephone calls, (ii) took 8-9 days for relocation and (iii) now I am continuously complaining for "E48-32 no signal" for last three days. Every time 24 hours. No technician has visited as yet inspite of repeated telephone calls to customer care. Some time they are asking for fee of Rs 150/- and then 100/- and again Rs 200/-. What are the exact charges for what work, details are not known to the customer. Though with broken heart and suffering for three days, I agreed to pay Rs 100/- as asked for, even then no one visited. Whereas to my mind such a service should be free of cost since I have paid Rs 200/- at time of relocation inspite I disconneted and carried the dish and box to new location at my own. As on date my balance with Sun Direct is Rs 52/- and validity the existing account is upto 09.11.2011 for which I have already lost 3 days. Sun direct is supposed to compensate for all the days when I was unable to view TV due to so late visit by the technician for re-location and now for the time being lost to rectify the fault.

The above position is of a customer sitting in the heart of India, "Delhi". Cannot imagine the state of poor customers all over India who by mistake have opted for Sun Direct Dish TV.

I would like to request the authorities concerned to penalise Sun Direct and all the people in chain i.e. customer executives/Supervisors/Managers and distributors for harassing the customers in this manner. A suitable compensation may please be made to me. A system is needed to be streamlined. 24 hours are needed to be reduced to maximum 2 hours.

Thanking you,


Subedar Major Krishan Lal
WZ-898 (2nd Floor) c/o
Gupta Sweet Shop,
Pankha Road near Railway Xing,
Nangal Raya, New Delhi-110046.