[Resolved]  Sun Direct — Dish Alignment

Address:Chennai, Tamil Nadu

My name is Prasanth. R.S. My smart card number with SunDirect DTH for the connection i have taken is [protected].

SUNDIRECT services were moved to a new satellie owing to which the Dish need to be realigned to receive the signals so that we could view the channels.But i have been calling the concerned dealer over a period of 2 months but in vein.The dealer never picks up the phone. Being tired of this, i contacted the Call centre & raised a ticket (1-[protected]) for realignment & a ticket 1-[protected] against the Dealer.By the time the services were moved to a new satellite & i have stopped receiving any channels. During this period I will be contacting the Call centre to get an update every now & then . Each time i was told that the case has been forwarded to Technicians. Finally i have asked to escalate the issue on Jan 8th. The escalation # provided by the Call centre too never picks up the call. The issue has not been resolved till now.
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Aug 13, 2020
Complaint marked as Resolved 
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Dear Sir,

I have a DTH connection from Sun Direct. Inorder to get channels, Recently message appeared to realign the dish which is free of cost(dish re alignment message appearing on TV screen). I had contacted Sun Direct Customer care at[protected] and registered a request no 1-[protected] on 23 Nov 2010. Sun direct has not yet responded till date even though I had made many followup calls. Every time they used to tell that "we will do it as soon as possible". For the Last one month I could not get any service from Sun Direct.

I had also contacted their loacl representative Mr. Rajesh Dani on mobile no [protected] through SMS.

My SMART CARD No[protected].
Address B-3, Tejal Apartment, Kalyan Soc, BPC Road, Akota, Baroda. Pin 390 020.
Telephone [protected].

I am paying to Sun TV with out viewing any channels.
You may kindly help me in this regard.

Thanks a lot

With best regards
Ajaykumar
Im not getting all channels in sun direct dish .I logged complain and the complain number is "HY 213 07/12" past 4months im facing same problem and my smart card number is [protected] R.so will i get the solution for this
Im not getting all channels in sun direct dish .I logged complain and the complain number is "HY 213 07/12" past 4months im facing same problem and my smart card number is [protected] R.so will i get the solution for this
Sir,
My Sun Direct consumer id no. is R [protected] . I have been regularly lodging my complaints with Sun Direct Customer Care Unit for the last two months for realignment of my Cable according to their Stelite change frequency but I have been provided only assurance that within 2/3 days their technician would visit and set the things according to new frequency. I am now giving up Sun Direct Cable DTH Services and connecting to some other compmany. Because their is now Channel for the last 1 month on my TV

My Contact no :[protected]

SUN DIRECT DTH SERVICE — dish alignment

as the problem with their satalite and changing to new satalite my dish has to be re alighned i contacted several times on customer care no use at lost i got the complaint no 173589. But no use no body will respond and asked me to call the delar but the phone of my deler all the time switch off([protected])
Sir I am also facing the similar problem...my contact number is [protected]..

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