[Resolved] Sun Direct — Sundirect No signal problems

nagavuluri

Address:

Gautam Buddha Nagar, Uttar Pradesh

This is Avuluri Nagaraju. I am one o[censored]nfortunate Sun direct Customer . My smart card Number

Is [protected]. I am unable to see any channel since July Fist week onwards.

I have contacted SUN DIRECT customer representatives greater than 30 times. SUN DIRECT customer care executives promised to resolve my connection problem with in a days . But fact is the problem is not fixed yet. I already lost one month time without seeing any channels. After so much frustration I am placing this issuing in front of you.

With last communication with SUN DIRECT customer executives i got few references listed below for your use.

1) Ref No –[protected] On 2nd August 2010

2) Ref No - [protected] On 2rd August 2010

3) Ref No - [protected] On 3rd August 2010

After then every day I used to call to your customer executives but no action taken place till today.

I have recharged 6 months subscription and still approx 200/- credit is available in my account.

How your people behaving with other people I don’t know . But my case is I am really very dissatisfied with your executives.

I have given enquiry form on 4th August 2010 describing all the matter even though there is no response from your end.

I have given a complaint to Sun Direct Nadal officer Noida. But No reply.
After two days Two excutives visited to my house and checked antena settings . they repaired but no use. They charged 200/- with out bill. I pressurised to give bill but no use.That day i was able to see channels. Afer few hours the same earlier problem is showing on my TV.
Again I called to Dealer but no use. Every day he is promissing to send excutives to my house. But no one came till today.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

shibu.c

from Delhi, Delhi

For the last 5 day's my SUN DIRECT, expriencing no sound on Asianet. Called up the customer care, but there has been no acting or outcome of my complains. My Smart card no [protected], I seriously want a prompt action against my complain. My mobile no: [protected], and my email is: [protected]@yahoo.co.in.

Ganesh Kamath

from Chennai, Tamil Nadu

I agree with above complaint, my smart card no is [protected] I also have the same complaints my family fed off with Sun Direct it is not working from 8pm to till morning from last 2 months. Our favourite channel is "colors" which shows no signals or poor signal after 8pm, customer care is also not available from evening onwords today after discussing with customer care with almost 2 hours they recd my complaint & gave me the complaint no of[protected] & promised that technician will visit our house within 48 hrs & he will solve the problem lets wait & watch what "fraud Sun Direct" full fill its promise?. I don't have faith

sangaraju ravikumar

from Mumbai, Maharashtra

Sun direct services are very very very worst.

they are not in a position to resolve the Complaints or issues.

Every time server problems and channels or mixing.

very very poooooooooor Service and worst .

I am facing the Problem from last one month. I called ten to 12 times. But they are not responding.

Ravi Kumar.S

Smart card no: [protected]

Chintal, Hyderabad.

I[censored] are really thinking about ur customers pls resolve the Issue.

Otherwise i will disconnect my Connection, there is no alternative.

Problem: Chennels are mixing, unable to see.