Non Availability of channels since September 2010 - SUN DIRECT DTH SERVICE
I recharged for 2000 Rs in August 2010. At that time many of the channels that I had subscribed for were not available. On calling the customer care they told that its because of some technical difficulties and that the issue would be resolved soon.
September 1st week when I called they informed me that the satellite is being moved to a new one and an executive would come to my home for the realignment process in 10 days. After 10 days when I called I was told that they wont come till I register my name and smart card number. I did that immediately and was told that I would be contacted soon. In October when I called they asked me to follow up with Gopal Electronics and gave me the mobile number of a person there. I repeatedly tried to call up but the person would either not answer or his phone would be switched off.
Then I called them back and explained the same. They said they shall take care.
From the 3rd week of September almost every week I have been logging complaints with sundirect.
Each customer care executive attends my calls and repeats the same dialogues that they understand my problem and that it shouldnt have taken this long to realign. They shall raise my issue as a high priority one etc.etc.etc...
In november tired of all these calls I gave a call to the nodal officer Mr. Krishnan K.V (Phone: 044 - 43411434). He attended my call and told me he would call me back and fix the problem in one hour. Its been 2 months now. Later whenever I try to call the phone was not answered.
Last week I called the customer care and asked them to connect me to the manager. The response was that the manager is in a meeting. This happened 3 times. All 3 times the manager was in a meeting. I threatened to file a consumer complaint against them and they said they shall call me back in 30 minutes. Its been 7 days now.
I do not know where to go from here. All points of contacts and complaint modes have been tried. From the day I have recharged I have not received any channels that I had subscribed for. Repeated calls and complaints have not made a difference.
Please take appropriate action against as this is a clear case of consumer harrassment and cheating.
Smart Card number : 4117 2256 210